Category: Creator Resources

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Creator Resources Dashboard Tools Tools

Connecting a custom domain

Custom store URLs by default will be YourStoreName.creator-spring.com. However, you have the ability to purchase and connect a custom domain for your store. Using a custom domain enhances your brand and over time it can increase your search rankings and discoverability too.

Your dashboard

Create the perfect domain name

  • Use a domain name fans will easily recognize like your social handle, channel name, or brand. For example, if your Instagram handle is @TheCreator, your domain name should be https://www.thecreator.com.
  • Keep domains as short as possible so they’re easy to remember and type out.
  • Consider adding keywords such as ‘merch” or a word related to your niche, social media content type, or design style.

Purchase a new domain

You can purchase a custom domain through Spring directly within the ‘stores’ section of your account. Purchasing a domain through Spring is the easiest way to set up a custom domain for your store with no technical knowledge required. We offer competitive pricing, plus there’s no need to manually configure DNS settings. Our creator help team will be able to answer questions and provide assistance for your domain too.  

  1. Navigate to the “Stores” tab of your dashboard and click “purchase a domain”.
  2. Enter your preffered domain name in the search bar and browse available and most popular domains at the top of the results. Each domain will show a yearly subscription fee, allowing you to compare prices.
  3. Fill in your address and choose whether you’d like your domain to automatically renew yearly. Continue to checkout.
  4. Once the purchase is complete, we will automatically verify your DNS records.
  5. Once the purchase is complete your domain will work immediately. You’ll be prompted to verify your domain contact information via email–you must complete contact verification or the domain will be suspended.

Note: If you advertise your products on Facebook you’ll want to prioritize eight conversion events in Facebook Business Manager following step 4. Learn more. 

Purchase a custom domain

Connect an existing external domain

If you have already purchased a domain using an external registrar, enter it within the “Stores” tab of the dashboard and select “connect a domain”. Once connected, whenever someone enters your URL e.g. www.mystore.com, they’ll be taken to your custom Spring store. If you don’t own a domain yet, see above to learn how to purchase one. 

To connect your existing domain to your store, you’ll need to edit your DNS settings in your domain registrar’s control panel to include a CNAME and A record that points to your store:

Both the A and CNAME records are required. The A record (also known as the root record) will ensure that visitors to e.g. thecreator.com (no www) are correctly shown your Spring store. The CNAME record will ensure that visitors to e.g. www.thecreator.com are also taken to your Spring store.

Follow these instructions once you have edited your DNS settings in your domain registrar’s panel: 

  1. Return to your Spring dashboard in the Stores tab where you’ll see the domain you’re in the process of setting up. 
  2. To verify your DNS changes, click the button next to the domain you’re connecting titled ‘Setup incomplete, click to resume’. This will automatically attempt to verify the DNS records previously configured with your domain registrar. If this fails, click the button again and confirm that the DNS records are entered correctly and retry.
  3. In the event verification fails (sometimes it can take a few minutes), simply reattempt verification by clicking the button labeled ‘Verify’ at the bottom of the page.
  4. Once your DNS records have been verified, you will see a success message. 

Connect a domain

Note: If you advertise your products on Facebook you’ll want to prioritize eight conversion events in Facebook Business Manager following step 4. Learn more.

Here are additional DNS resources for popular registrars:

CNAME: 

A Record

Connect a subdomain

If you already own a domain, you can create a subdomain of it for free. For example, if you already use thecreator.com for your blog, you can create a subdomain it of it such as shop.thecreator.com to host your Spring store.

The difference in connecting a domain vs. subdomain is the DNS setup.  For a subdomain you will only have to set one record (a CNAME on the subdomain provided).  We provide instructions within the dashboard after you have connected the subdomain on how to do this.

Advertising on Facebook 

Due to Apple’s iOS 14 update, Facebook advertisers will need to connect a custom domain to their Spring store and verify it on Facebook. Failure to do so will result in your Meta (Facebook) pixel no longer firing—and loss of pixel data in Facebook Business Manager.  

Note: You can verify Spring hosted domains on Facebook within the store section of your account. Click the button below to learn how.  

Learn more

Got any questions or having trouble? Check these popular domain FAQ’s.

Categories
Creator Resources Dashboard Tools Tools

Customizing your store

Enjoy full creative control with Spring’s new custom stores. Give fans a 360-degree branded shopping experience from browsing to transactional emails.

Custom stores

We’re rolling out custom stores to all creators from now through May 2021. You’ll see a popup notification within your dashboard when you’ve been upgraded to this feature. Once you have access you’ll be able to take advantage of the features below. Visit your dashboard now to see if you’ve been upgraded to custom stores.

dashboard
  • Branded shopping experience: The brand customizations you apply to your store will be reflected on your listing pages and even the transactional emails buyers receive after purchasing.

  • Feature social media accounts: Make your social profiles more discoverable by adding clickable social icons to your store’s navigation bar and/or store footer.  

  • Custom domains: Your store will have a unique domain generated based on its name, but you’ll also have the ability to connect or purchase a custom domain too. Learn more in the domain section below.

  • New preview options: Preview your store on desktop and mobile devices within the store editor to ensure everything looks perfect.

  • Additional customization capabilities: Use the hero banner’s “advanced settings” to add custom buttons, headings and text to your store. 

  • Change your store name and copy your store URL easily to share with fans.

  • Pick products to add to your store. Add to your store manually within the Stores tab by following the steps below.
How to add products to your store

Custom domains (new)

A unique domain encourages trust and enhances your brand, overtime it can also increase your search rankings and discoverability online.  When you create a new custom store on Spring your store URL will be YourStoreName/creator-spring.com by default. However, you now have the ability to connect a custom domain you own or to purchase a totally new one.

How to connect an existing domain 

If you have already purchased a domain using an external registrar, enter it within the “Stores” tab of the dashboard and select “connect a domain”. Once connected, whenever someone enters your URL e.g. www.mystore.com, they’ll be taken to your custom Spring store. If you don’t own a domain yet, skip to the next section to learn how to purchase one. 

To connect your existing domain to your store, you’ll need to edit your DNS settings in your domain registrar’s control panel to include a CNAME and A record that points to your store. Learn more about connecting an existing domain below.

custom domains

How to purchase a domain

Currently you’re able to purchase a domain on Spring through third-party services such as Go Daddy, Namecheap, Google, or Bluehost. In the coming weeks we’ll also give creators the ability to purchase custom domains hosted through Spring. Learn more.

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Creator Resources Platform Integrations Twitch

Twitch extension FAQs

Use the Twitch merch store extension to showcase and sell custom products while you stream. The extension features integrated checkout, so fans can purchase merch without having to leave your stream. Plus, enable in-stream purchase alerts and create subscriber-exclusive products to engage and reward your community.  

Features

  • No minimum orders required. Create and sell products with no upfront cost or risk.
  • The ability to customize the display products featured in the panel.
  • Whenever you launch new products with Spring, they’ll appear in your panel in under 15 minutes.
  • Sell your products to fans globally—the panel is visible to all viewers and products can be shipped worldwide.    
  • Avoid the hassle of order fulfillment or customer support. Spring handles it all for you.
  • Create and sell exclusive products only your loyal subscribers can access.

Perks

Chat and OBS Alerts

  • Purchases from fans automatically trigger Twitch chat alerts featuring a direct link to the product purchased so other fans can see and replicate.
  • Set up OBS alerts through Streamlabs for prominent overlay celebrations that will excite fans and encourage additional purchases.

Integrated browsing and checkout

  • With a dynamic browsing experience directly on your stream page, fans will never have to leave your stream to purchase your products.
  • Integrated checkout on Twitch increases conversion and creates a cohesive experience for fans from browsing, to check out, to celebration with alerts.

Personalized merch alerts

  • Fans can create personalized messages post-purchase that are visible to you and all viewers on-stream. Check out this video to learn how to set them up. 
  • Streamers who enable merch alerts are increasing their merch sales by an average of 32%.
  • Spring’s live merch alerts are available on every streaming platform integrated with Streamlabs—including YouTube, Twitch, Mixer, Facebook Gaming, and many more.

Subscriber exclusive products

  • Streamers can reward and engage loyal channel subscribers and recruit new ones by offering access to exclusive products.
  • Spring Merch Store is the only Twitch extension where users can create and sell subscriber-exclusive merch in combination with integrated checkout and built in OBS and chat alerts.

How to set up your merch store

  1. From your creator dashboard on Twitch, click the tab labelled ‘extensions’. Search ‘Spring’ or follow this direct link to the extension details: https://www.twitch.tv/ext/0btmbqa5tm2pyr0f59td8vk1unwxl6
  2. Click ‘install’ then ‘configure’ to move onto the next step in completing the connection.
  3. Click ‘Get Started’ to be taken to the Spring login/signup page. Log in with your existing Spring account or create a new one.
  4. A successful login will display a 7 digit Store ID number. Return to Twitch then copy and paste this number into your extensions configuration panel and click connect. Important, if you haven’t created any products yet head over to Spring and click ‘start designing’ to create merch.
  5. From the ‘My extensions’ section of your creator dashboard click ‘Activate’ on the Spring merch extension to display the panel on your channel.
  6. Head back to your channel page and do a hard refresh of the page to ensure the panel has cleared your cache. You can configure the order of your panels (putting products up top increases conversions). Please note, new products can take up to 15 mins to populate on Twitch from your Spring store.

How to create sub-exclusive merch (premium)

  1. Once you’ve connected your Twitch account to Spring, open your Spring account and navigate to the ‘listings’ section of your dashboard.
  2. Click the ‘settings’ icon of the listing you want to edit.
  3. Toggle the ‘Make this listing premium’ to ‘on’.
  4. Go back to the listings section of your account and you should see the ‘premium’ tag visible on your listing. 
  5. Now everyone will be required to verify they’re a subscriber to your Twitch channel before they can purchase products from this listing. If they’re not a subscriber they’ll be prompted to subscribe in order to unlock your sub-exclusive products.

Further FAQs

Where can I find my Spring store ID?

In the integrations tab of your Spring dashboard under the tab on the left labeled ‘Twitch’.

Does the Twitch integration cost anything to use?

No, there are no additional costs  when selling via Twitch Panel.

Why aren’t my OBS alerts aren’t working?

OBS alerts need to be enabled through the Streamlabs in the Integrations tab of your Spring dashboard. Learn more about connected your Spring and Streamlabs accounts here.  

Can I change the display order of my products on the extension?

Yes, visit the integrations tab of your Spring dashboard to make changes to your product display.

I’ve activated the extension but I don’t see it on my stream page or my phone, what do I do?

First try a hard refresh (CMD+Shift+R) on your browser to clear your cache. If this doesn’t work please contact Spring’s Creator Experience Team for assistance via creatorhelp@spri.ng. The Merch Store extension is only visible on desktop right now but is coming soon to mobile.

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Creator Resources Platform Integrations YouTube

YouTube integration FAQs

Spring’s integration into YouTube Shopping allows eligible creators to showcase their Spring products on YouTube. Fans can browse and buy your products across these surfaces on YouTube:

  • Your channel’s store
  • Product shelf below or next to your videos and live streams
  • Shopping button in your videos, Shorts, and live streams
  • As a pinned product in live streams

In YouTube Studio, you can organize your products to display across these surfaces. 

What are the Youtube Shopping features I can use via Spring’s integration? 

YouTube Product Shelf – The product shelf helps you keep your products visible to fans in your videos without needing to include a link to your Spring store in the video description.

YouTube Channel’s Store – The YouTube store lets you display all your products on your YouTube channel, making it easy for your fans to discover them.

1p Tagging features – With the 1P tagging feature, you can display specific products alongside your video and YouTube Shorts. This allows your fans to discover new products and enjoy an interactive shopping experience.

Live Shopping – With the YouTube Live Shopping feature, you can showcase specific products during your live stream videos, creating enhanced interactions with your fans and providing them with a fun shopping experience.

What are the Youtube integration eligibility requirements?

Creators must have a Youtube channel approved for monetization and at least 500 channel subscribers. More details about Youtube Shopping Eligibility can be found here
Once access is granted, YouTube will notify you. You must also be a part of the YouTube Partner Program (YPP), as well as meet additional criteria which are listed on the YouTube help center. If you need further assistance on this topic, please contact YouTube support.

How do I integrate my Spring account with Youtube?

You can find the steps to integrate here.

Do I need to include links in my video descriptions

By tagging products in your video, viewers based in these locations will always be able to see and purchase your products. However, we recommend you also add links to your Spring’s store in the video’s description and in the “About” section of your Youtube channel. 

How many products are displayed on the product shelf and Store tab?

You can tag and rearrange up to 30 items for individual videos or Shorts to trigger a more customized shopping experience for your audience. You can also choose to tag and rearrange up to 30 items for a live stream.

Can I customize the order in which my products are displayed on my Youtube channel? 

The display order for your products is optimized for engagement and automated based on various factors, such as price, popularity, and availability. You can select the products to display in a certain order for your entire channel and store. You can select the order of products for your entire channel in the Earn Tab of your YouTube Studio. You can also select specific products to be tied to individual videos in the monetization settings of your videos. 

You can find the steps to manage your products here.

Can I tag my Spring products in my YouTube videos? 

Yes. YouTube Shopping features make it easy for eligible creators in the YouTube Partner Program to tag your products in videos, Shorts, and live streams

You can find the steps to tag your products in videos and live streams here. 

What data does Spring share with YouTube?

We share data about your Spring account, including the number of purchases, number of page visits, retail price of items sold, total revenue and profit, and canceled orders. We do not share any personally identifiable information with YouTube.

Why is my product available on Spring, but not on my Youtube channel

Products featured on Youtube must comply with YouTube’s Community Guidelines. If your design is listed on your Spring store but not on your Youtube channel it may have been removed due to content concerns. If you recently uploaded the design to your Spring store, it can take 2-3 business days to show up on YouTube. If you are having trouble getting new products to show, please contact creatorhelp@spri.ng.

Do you have any tips that will help me sell more?

Of course, make sure you build hype before launching your YouTube store to build excitement. When you launch your new products collection, make sure you’re wearing one of the products, this shows your pride in your products and encourages purchases.

Categories
Creator Resources Platform Integrations

Promoting products with fan content

Sharing photos of excited fans wearing or showing off your products affirms the quality of the products you’re selling and increases interest. This is an effective way to increase product sales and make your fans feel special.

Collecting content

There are several ways your community can share their photos and videos with you.  

  • Ask fans to tag you in their photos on social media in your YouTube videos, Instagram stories, or social posts, etc
  • Ask fans to use a specific hashtag when posting photos with your products on social media.  

Check out the clip below to see how YouTuber @JessicaKellgren-Fozard [637K subscribers] asks her community to use the hashtag #LovelyPeopleMerch on Twitter and Instagram when their orders arrive. 

Other engaging ways to collect valuable content:

  • Offer prizes for people who submit their photos. Host a selfie contest and ask fans to submit their photos. Whichever photo has the most likes/votes wins a giveaway.
  • Feature a “follower of the month” (fan of the week, etc.) on your social accounts. Ask people to submit photos and choose one to feature each week—add a link in the post to the product they’re wearing in case other followers want to purchase it too.  
  • Ask subscribers to send in photos of their new purchases in your stream. Highlight supporters who send photos on stream and thank them.

@JessicaKellgren-Fozard [637K subscribers] engages with followers who’ve shared their selfies with Jessica’s custom hashtag on Twitter.

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Creator Resources Digital Products Products

How digital products work

How are my profits calculated for digital products?

You can add digital products to your Spring store for free. When you make a sale, a 20% processing fee and a $0.40 transaction fee will be applied. For example, if you’re selling Lightroom Presets for $10, you’ll earn $7.60 in profit for each sale ($10 – $2.40).  Remember, you’re in full control of your profit margins and can adjust the selling price at any time.

What should be the retail sale price (RSP) of my digital product? 

The selling price of your digital product depends on what you are selling. Wallpapers range between $2.99 and $9.99 and coloring pages or e-books between $5.99 and $12.99. Research examples of digital products that have been already launched and decide what price makes sense for your product. Also consider the time spent creating it and the value it offers to your community.

Why was my listing disabled?

All products for sale (including digital products) must comply with Spring’s Terms of Service, our Intellectual Property Policy, and our Acceptable Use Policy. Once you upload a digital product for sale, it could be taken down if it’s reported for violating our policies. Products may be removed for several reasons, for example:

  • it contains infringing content such as another brand’s trademarks or other intellectual property 
  • It contains prohibited content, such as nudity or offensive material
  • It does not match the listing description 

If you believe that your product was removed by mistake, please contact us at policy@spri.ng .  

What digital products should I sell?

You can create just about any digital product to sell to your community using Spring. Tailor your products to your audiences’ interests and needs. Think about the kind of content you share, your brand, and the value you can offer your fans through downloadable content. Check out this blog post for inspiration and tips for creating your first digital product.

Can I add digital products to my existing store?

Creators can add digital product listings on their current stores. Digital products exist in the same place as physical products.

Can I sell music or audio files?

In order to sell music or other audio files, you must own the rights to that content or have a license to distribute it. If you’re already working with a distributor, they may require that all digital distribution be done through them. Please carefully review your content and be sure that you comply with the terms of agreement with your distributor when selling audio files on Spring. Spring is not responsible for violations of intellectual property rights or breach of any agreements you may have with third parties, and all liability for such breach will fall on you. 

Check out our guide to digital products for more info and click the button below to start creating.

digital launcher
Categories
Creating a Design Creator Resources Design

Coming up with a design idea

From chefs, cartoonists and vloggers to scientists, influencers and photographers, Spring is for all creators. You don’t need to have design experience to create the perfect products for your community. Keep reading for our tips on how to get started.

You’re already a brand…

You have a community behind you, whether it’s a small following on TikTok, a handful of listeners of your podcast, or 500k subscribers on   YouTube. This is a great starting point—now all you need to do is understand what makes your online presence unique and translate that into your next design. If you have a logo already, then this is a great place to start. A logo design works well to unite your fans and is good to have available as a staple in your store.

Community-driven ideas

The most successful designs are inspired by great content, trends, slogans and inside jokes that resonate with your community. Do you have a catchphrase that your fans can’t get enough of? Was there a fan comment that really stood out? Think about the kind of content you share with your fans and what gets them talking. Think of moments or phrases you’ve shared with your community that are unique or memorable. Not only does involving fans in the design process make them more likely to support you, but it also builds hype prior to launch.

  • Catch phrases that resonate with fans.
  • Memorable channel slogans.
  • Run polls to get your communities feedback on ideas.
  • Have fans suggest ideas. Ask on a live stream for suggestions or feedback.
  • Dive into comments to see what fans are talking about.

Calendar events

Don’t forget to release products for calendar events like Halloween, Christmas and Valentines Day—you can get really creative around these moments and make them your own. (Sometimes these moments are just a good excuse to release a new collection at a time when fans are expecting to buy something new) See how Moriah Elizabeth took her most popular character, Pickle, and gave him a seasonal twist for Christmas, Halloween and Valentines Day.

Collab with other creators

If you’ve got the following but don’t have the creativity or vision (or you have tons of design ideas but are still building your community), consider collaborating with other types of creators from different industries. Share each other’s skills and values and work together. Not only does this enhance your opportunity to come up with an amazing design, it also means you can widen your fanbase through joint promotion.

Once you have an idea, it’s time to bring it to life.

See our range of design resources and tools to help you get started. We’ve also partnered with 99designs to provide you with an extra layer of design support. This service allows you to collaborate with world class designers to create custom, quality designs for your products. Find out more.

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Creator Resources Legal Taxes

Filing taxes (US)

Here are some answers to common questions concerning the Form 1099:

Who needs to file a Form 1099?

In the US, you are required by law to file a Form 1099 if you receive more than $600 in profits from Spring (previously known as Teespring). Creators with multiple accounts will need to update their account information on all of their accounts, as we will be merging their payout amount into one 1099 form. Only INDIVIDUALS will receive a Form 1099 from Spring. All other types (Corporations, partnerships, LLCs, and international entities etc.) are responsible for reporting taxes themselves by consulting a tax accountant. 

What information will be included in my form?

Your name, address, SSN and payout amount received during the year will be included on the form so it is important that this information is accurate and up to date.

Additional information and examples of Form 1099-MISC can be found here. 

When will I receive my Form 1099?

1099 Forms will be sent out by January 31st of each year, or, if January 31st falls on a non-business day, they will be sent out the following business day. They will be mailed to the address you’ve indicated in your Spring profile.

How is my Form 1099 payout amount calculated?

The amount is based on cash paid out during the year, not cash earned during the year. For example, if you end a listing in December 2019 but do not request the payout until January 2020, the amount earned for this listing will be excluded from your 2019 Form 1099.

For tax purposes, it’s best to look at the total amount paid to you over the tax year. The best way to verify that information is to go to the Payout section of your dashboard. On this page, you can add up the payout request amounts which you have made in the past year.

The Creator Dashboard reflects all payouts for all-time profit, including non-listing payouts that you may have received, such as affiliate fees, referral fees, or competition winnings (i.e. Merch moment contest). We suggest cross checking with the “Payouts” section of your dashboard to cover all bases in the event of a glitch or bug that may cause calculations to differ.

You may not receive a Form 1099 if:

You did not receive payments of $600 or more within the calendar year.

You are a Corporation, LLC or international entity/seller.

Please contact us if:

1. You have received a Form 1099 mistakenly.

2. You think you should have received a Form 1099 from Spring but have not.

3. You feel the Form 1099 you received includes inaccurate information.

Charity Payouts:

You will see all payouts, even those that went directly to a charity, reported on your 1099. If you have questions about how to report your charitable donations on your taxes, please consult a tax professional.

If you still have questions regarding a 1099, please contact creatorhelp@spri.ng

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Contact Creator Resources Creator Support

Creator Experience Team

Spring is here for creators. With a friendly team of support agents dedicated to assisting you to thrive and continue to grow. Contact our creator support team at any time to ask questions or ask for help. To contact our team, all you need to do is email creatorhelp@spri.ng. If you’re contacting us regarding a listing, be sure to include the listing URL in your message and explain how we can help. If you’re having issues on the site or with any of your Spring tools, it’s always helpful to also include screenshots and a description. 

Creator Support services include:

  • Answering questions related to selling with Spring
  • Recording bugs for our tech team to investigate
  • Anything else that is directly related to your listings or your Spring account

You may find the answer you’re looking for on our FAQ page too.

Creator support hours & availability

Our creator support team is available 5 days a week, between Monday – Friday 8:30AM – 9:00PM EST.

Email Support

We aim to answer all messages sent to creatorhelp@spri.ng within 24 business hours. When you contact the Creator Support Team via email, you should receive an auto-reply email containing your case number. If you do not receive an email with your case number, this could mean we have not received your email (please check your spam box to see if the auto-reply message was sent there). If you do not receive an auto-reply message within an hour, please try resending your message.

Social support for creators 

We’ve got dedicated social media platforms especially for creators. That way, whenever you have a question or a query, you can reach out to us directly. 

Twitter support for creators: @spring_help

Facebook: @springhelp

Live Chat Support

You can access live chat simply through landing on your dashboard. The chat box should appear in the right hand corner of the screen within 2 minutes. 

Support hours and availability for your fans 

Don’t forget we also offer top quality support for your fans. If your community has questions or needs assistance with their order please direct them to one of the following resources, our team will be happy to assist them.

Live chat for fans: Live chat assistance is available for fans 5 days a week. Chat assistance can be accessed on the Creator’s Store front or the buyer FAQ site. The chat box will show as soon as an agent becomes available.

Email support: Fans can contact our team by submitting a request via this form or by emailing us directly via fanhelp@spri.ng.We aim to respond to all enquiries within 1- 2 business days.

Social support: Customers can tag our Twitter and Facebook accounts for assistance.   

Twitter support channel: @spring_help

Facebook: @springhelp

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Creator Resources Shipping and Delivery

Fulfillment and Shipping Times

Fulfillment Guarantee

Fulfillment time is the time it takes to produce an order and prepare it for shipment. We guarantee to produce all orders and provide a shipping tracking number within 10 business days of the order date. Please note that fulfillment time doesn’t include the time it takes for an order to be delivered. To check your order status, view tracking information, or make changes to your order, visit https://teespring.com/track and enter the order number provided in the order confirmation email.

If a shipping tracking number is not assigned to your order within 10 business days of the order date, we will refund the shipping fees associated with the order. To request a refund, please contact Support here. To ensure you receive the quickest support possible, please enter your contact information, order number and select “I have a question about my order” as the contact reason.

Please note that the 10-day fulfillment guarantee does not apply to pre-order products.

Shipping Availability

Due to their current status, we have temporarily stopped shipping to the following countries:

  • Belarus
  • Honduras
  • Iran
  • Russia
  • Ukraine
  • Yemen

NOTE: Normal delivery times will still apply when shipping to all other countries.

Estimated Shipping Timelines 

Shipping time is the time it takes for an order to be delivered once it’s been produced and handed over to the carrier for delivery. Please keep in mind that the shipping times below are estimates, not guarantees. The estimated delivery times are based on business days and do not include weekends or holidays. . 

Timeframes for shipping vary and depend on a few key factors: 

  • Standard or Rush shipping.
  • The location the order is shipped from, and where it will be delivered to.
  • The monetary value of your order. Higher valued orders can potentially have larger quantities which take longer to print and can impact the delivery timeframe. 
  • The type of products ordered. Orders with multiple types of products may come from different printers because they specialize in specific print-on-demand products. This means your order can arrive in separate packages, at different times, and from different countries. 

You can track your order here to see what your shipping status is. 

Estimated Shipping timelines: US-bound orders

US-bound orders are estimated to arrive within 4 – 7 business days once the order has been produced and handed over to the carrier for delivery.

Rush shipping is also available for orders that are produced and shipped within the Continental US. An option for Rush shipping will be displayed for eligible items at checkout. Rush orders are estimated to arrive within 4-5 business days once the order has been produced and handed over to the carrier for delivery. 

Estimated Shipping timelines: EU-bound orders

  • UK-bound orders are estimated to arrive within 7 – 12 business days following production.
  • For France, Germany, Netherlands, Sweden orders are estimated to arrive within 7 – 12 business days following production.
  • For all other countries within Europe, orders are estimated to arrive within 10 – 16 business days following production.

Please note that tracking is not available for orders fulfilled and shipped from the EU. 

For international orders shipped from the US, we do not track packages once they reach their destination country.

How do I know if my order is fulfilled in the EU or US?

Normally the fulfillment region is determined by the delivery address. You can identify the fulfillment region by clicking on “Delivery Details”  on the product listing page. 

Shipping Costs

Shipping fees are calculated at checkout and are based on the weight of the order, the number of packages needed to fulfill the order, the location the order is shipped from and the delivery location. To get an accurate price quote for shipping, please add the items you want to your cart and proceed to checkout, then select your shipping destination country from the checkout’s drop-down menu. 

Orders shipping internationally from a third-party fulfiller based in the United States may be subject to pay fees for delivery, such as customs charges, duties, VAT’s or other fees. 

Fans should check in with their local laws regarding any taxes or fees they may have to pay once the order arrives. Local postal services may also require a fee for the completion of delivery. These fees, like customs fees and taxes, are not included in any calculated shipping charges, and we’re not able to calculate the amount you may be charged for customs on our end of things. We are also not able to mark any orders as ‘gifts’ nor are we able to adjust the price declared on an order. We do not issue any refunds for customs fees, shipping, or the cost of an order should your customer refuse to pay the customs fees.

Shipping Cut Off Dates

As a general rule, Creators should use the estimated fulfillment and shipping timelines above to calculate the last day to ship for on-time delivery and share this cut off date with their Fans. Once the standard shipping cut off date has passed, Fans will have the option to select Rush shipping for eligible products at checkout. With Rush shipping, you don’t have to end the print cycle by a certain date—but Fans will need to place their order and select Rush shipping by the cutoff date to receive expedited fulfillment. Learn more about ending print cycles here.