Facebook’s collection of commerce tools and content features make it a powerful platform for promoting your Spring store.
Create a business page
You should create a Facebook business page if you haven’t already. By setting up shop, you’ll be able to unlock more tools, analytical features and boost your brand’s discoverability. Once your page is live, you can update your ‘About’ section with links to your channel, store, social accounts and more.
Your Facebook cover photo is a prime location to promote products and announce sales. @SimonsCat [5.1M subscribers] creates cover photos during the pre-order period of their limited edition products. Include a link within the caption of the photo, so fans can find your store. Choose ‘shop now’ as your page button and link to your store to create another pathway.
Set up your shop
Creators who open a Facebook business page may also be eligible to utilize tools like Facebook shopping. While viewing your page, look to the left sidebar to see if you have the ‘shop’ tab. Click the tab, write a description for your shop and add your products one by one by pasting each listing URL. Once added, your community can click products and complete their purchase on Spring by going straight to the listing page on your store.
Publish posts
What to include in Facebook posts:
Always include a link to your listing or store when sharing your products
Include visuals in your posts—whether it be a photo wearing your product, showcasing your digital product, a promo gif or video.
We also recommend sharing the story behind your design and why it’s important to you and your community.
If you’re running a sale, it’s a good idea to call out the promo code and the sale end date in your post.
Last, you’ll want to remind followers to share photos of their products once they receive their order so you can reshare them.
@ColeandMarmalade [1.29M subscribers] show off a variety of their holiday collection in this Facebook post by posing with their samples.
@Mississippi_golden_gurls [324k followers] has posted a photo with several of their products. In the description, they’ve included their store link, and shared a promo code for a sale they’re running.
Tracking tips:
Remember to use clean product and store URL’s when sharing online. Remove any additional tracking parameters like ?tsmac=store&tsmic=simonscat that might be added to the URL if you’re copying from the Spring website.
To shorten the link or to track the number of clicks it generates, consider using a bitly link.
Going Live
Sharing video content via Facebook live is an incredible way to engage with fans. @Mississippi Golden Gurls [314K followers] reveals a new product in this live video to show fans personally, as well as engage with their community in real-time.
@Givling [67.7K followers] noticed a significant increase in engagement and sales when they announced new products and giveaways using Facebook Live.
Pinterest is a visual social media platform used to “pin” or collect images from the web. With 335 million monthly users reported at the end of 2019, Pinterest can be an effective social platform to promote your Spring store and build your brand’s presence and identity online.
This platform is probably best known as a mood boarding tool for inspiration, but there’s a huge online community to tap into—83% of weekly Pinners make purchases based on content they see on Pinterest.
Set up a business profile
To make the most of this creative platform, set up a business Pinterest account. You’ll be able to access extra features, such as analytics, advertising, and custom profiles. With analytics you are able to keep track of your pins’ engagement rates and discover which ones are performing the best.
Pin your products
Compelling images, colorful graphics and on-trend visuals are the types of content that drive the most engagement. There are loads of ways you can create effective Pinterest content using your products.
Always include a link to your listing as the destination link of each post.
Always include visual content in your posts—whether it be a photo wearing your product, a mockup or gif.
If you’re running a sale, it’s a good idea to call out the promo code and the sale end date. Include this in the pin’s description or as a part of the image itself.
By creating pins using your listing URL, fans who click on the pin can access the products easily. Consider using UTM parameters on your links using bitly, which will track the number of clicks your pins are generating. If you want further analytics insight like the number of visitors and purchases your pins are driving, you can take advantage of Spring’s Google Analytics Integration.
Share real photos
Wearing your merch in promotional content can increase your sales significantly. Lifestyle images always win. In the example below, creator @megmatable [659 followers] wears one of her samples and links the listing URL in the pin so fans can easily discover her store.
@johniejaysworld [836 followers] has utilized the ‘Shop the look’ feature by including all the products featured in the main pin. As long as you create a pin for each specific product that you want to feature, this is easy to achieve by following the steps here.
Offer a discount
During key shopping dates like Black Friday means sharing images of your products with a discount included can literally 2x your purchases compared to images with no discount offered. @allisonbickerstaff [5.6K followers] incorporates text into her images to promote a sale, including the promo code in the description of the pin.
If you don’t have any images or graphics to use yet, consider creating product mockups using your designs. These are a great alternative to presenting your product on a person without taking your own images. Also fill up your Pinterest board uploading content from fans featuring your products. Use platforms such as PlaceIt with over 7,000 templates. Placeit offers Spring creators unlimited features for a discounted subscription per month. Learn more here.
Twitter has an average of over 330 million monthly active users. Over a third of Twitter fans buy from a brand they follow on Twitter—making it a great social platform to share your product releases.
Promoting products on Twitter
Always include a link to your listing or store in your tweets
Keep in mind Twitter prime-time is usually between 9am and 1pm.
Tag @spring4creators in your tweets—we may retweet you and help expand your reach.
Include relevant hashtags in your tweets (for example, fundraisers could include hashtags #CharityTuesday, #boost4charity, etc.) to gain more impressions.
Retweet your fans’ tweets mentioning your products to reward them for their loyalty and to engage with your community
Include images whenever possible—not only does it make your tweets more eye-catching, but featuring images are 35% more likely to be retweeted.
Make your store easily discoverable
You can add your Spring store URL as the website link for your Twitter account. This will make your products easily accessible for your community. Also add a CTA to your Twitter bio to draw attention to your store, for example, ‘Check out my store in the link below!’
Spring tip: If you’re running a promotion or have mentioned a new product launch in your content, provide a link directly to your listing, rather than store URL. It removes one step for the fan, and has been shown to almost double conversion rates, meaning more completed sales (easy win).
It’s useful to track the clicks your link is generating by using a bitly. In the example below, @ColeandMarmalade [1.28M subscribers] feature their store at the top of their profile. Creator @quietcoolkid [184K subscribers] is a blogger, so she connects with fans by sharing her outfits–so tweeting photos of herself wearing a sample is a great tactic.
Within the few days before you share new products with your community you should start posting teasers and hints around the upcoming drop, creating hype. Creators use Twitter to create anticipation during the pre-launch phase of his new product collection. By posting teaser images and videos on social media every day until the release date, he counts down with his fans.
Other content for your tweets might include a sale announcement to up engagement. Share a promo code in your tweet or overlay it on your image. @NerdECrafter [1M subscribers] uses a gif showing off their design and as well as the different products available.
Pin tweets
After posting a tweet, you are able to ‘pin’ it to the top of your profile. This means the chosen tweet will remain at the top of your profile until you update it or remove the pin. Pinning it means it will be the first thing your fans see after landing on your Twitter. Get creative with this feature and include photos, or even gifs to make it as eye catching as possible.
@SICKOFWOLVES [164.9K followers] uses pinned tweets in this way by including both images of his products, as well as a link to his store.
Re-share your fans’ tweets
Once fans start receiving their orders, retweet their posts to spread your reach even further and show appreciation to your community for supporting you. This technique is called social proof—being the approval of a product from a peer group. Fans sharing photos of themselves and your products generates excitement and interest, as well as affirming the value and quality of your products. Use and share a personalized hashtag, so you can easily keep track of any mentions.
@jessicaoutofthecloset [629K subscribers] uses Twitter to connect with her community, and even goes a step further by creating a hashtag specifically for her products ‘#lovelypeoplemerch’. Jessica encourages her fans to share selfies of them wearing her products.
With a community of 15 million fans, Twitch is a powerful social platform for sharing products in real-time on livestream. Spring is one of the only platforms that enables you to create subscriber-exclusive products to sell via Twitch as well—you can require fans to verify their subscriber status to access your exclusive product releases.
The Spring x Twitch merch store panel extension offers a fully integrated shopping experience (check out video). Your community can use the extension to purchase your products without leaving your livestream. Whenever you create new products, they’ll appear in your panel within 15 minutes. Customize products displayed on your panel within your Spring account in the “Integrations” tab. Your products will be visible to international fans, and products can be shipped worldwide.
Set up custom Streamlabs OBS alerts within the ‘Integrations’ section of your dashboard (learn how). Once you’ve activated custom alerts, fans can create personalized messages post-purchase that are visible to you and all viewers on your livestream. This real-time notification appears in chat and encourages their fans to purchase your products and get a shout out from you. Live merch alerts are available on every streaming platform integrated with Streamlabs—including YouTube, Twitch, Mixer, Facebook Gaming, and more.
Using a !merch command is a “must” when promoting on Twitch. Creating a command will enable you to easily direct people to your store via chat. Use a chatbot like Nightbot, Mootbod, StreamElements, etc. to create the command. Your merch command should always link to your merch store URL (you can use tracking links like bitly too). You’ll also want to include a call to action like CHECK OUT MY NEW STORE, NEW PRODUCTS JUST ARRIVED, CLICK FOR NEWEST PRODUCTS, etc.
Also add additional content like a link to a clip of you showing off products too. If you’re releasing a limited-edition product, create a custom command like !shirt to feature in the launch video. You may also want to automate your merch command to post within chat to remind your community to check out your products.
In this example you can see entering @Pestily’s !merch command in chat produces a link to his merch store with additional text.
Optimize stream title
Whenever you’re announcing new products we recommend mentioning ‘NEW MERCH’ at the beginning of your stream title. You should also regularly add your merch command towards the end of titles. Optimizing titles will make your products more discoverable to people browsing through streams. Plus adding the merch command at the end reminds viewers how they can learn more about your products.
Above, you can see the @FireDragon calls out his limited edition product and features a custom !shirt command he created for it.
Announce product releases live
Try creating hype leading up to a new launch to drive more sales in the first 24 hours. Examples of creating hype include hinting at ‘something big’ coming up while streaming or that you’ve got limited-edition new products launching soon. Loyal viewers will be anxious to know what the big news is, and you can plan to make the announcement on stream the day of your launch.
Spring tip: If you’re running a promotion or have mentioned a new product launch in your stream, provide a link directly to the listing, rather than your store URL. It removes one step for the fan, and has been shown to almost double conversion rates, meaning more completed sales (easy win).
You can schedule an end date on any of your listings to make products available for a limited time. Also consider doing a giveaway of one of your new products or a limited-time discount to increase viewership.
@FireDragon is a great example of on-stream merch promotion. Check out the clip above where he announces his new store—not only does give a complete virtual tour of the store, but he also discusses specific items and designs. His viewers get more and more excited in chat as he talks about each one.
Wear your products
Wearing samples of your products on stream and in promotional content can increase your sales by 50%. It’s a great way to show off your products without specifically calling them out. You can order samples of your products at base cost and have them delivered directly to you.
Create a store panel
In addition to activating the merch store extension, consider creating a custom panel for your products linking directly to your store. If you need help creating channel panels, here’s an example of a design tutorial plus our top recommended design resources.
Add overlays and BRB screens
Adding a merch overlay is a good way to keep your products top of mind, without creating distraction from your content. Build your overlay with product images and/or a merch command. Overlays are good for letting lurkers know about your products even if they’re not engaged with chat.
Get into the habit of featuring products in your stream intro, outro and BRB screens. Fans waiting for your stream to start or for you to return from a bathroom break is the perfect time for them to browse your store. 😏 Include mockups of your products (or images of you with them), your store URL, merch command and/or a call to action like “Check out official merch!” too.
In this example we can see @Patterz has incorporated his !merch command as well as product mockups into his intro screen.
Create crowd-sourced designs
Creating crowd-sourced designs on stream is an effective way to engage viewers and drive sales—you can even create the product on stream. Because viewers are actively involved in the design and creation of the product they’re more likely to purchase it.
TikTok is one of the fastest-growing, revolutionary social media platforms hosting a new wave of successful, ambitious creators. The DIY style content shared on this platform gives creators the freedom to experiment with honest and fun content. TikTok’s engagement driven algorithm makes it the ideal platform for creators to widen their community and make their products discoverable to millions.
Add store link to your bio
Your bio is featured at the top of your TikTok profile. Add your store URL within this space, and add wording such as ‘shop my products below’. Use a bitly link to track the number of clicks your bio link generates like @thedottist [30.7K followers] has below.
Spring tip: If you’re running a promotion or have mentioned a new product launch in your content, link directly to the listing in your bio, rather than your store URL. It removes one step for the fan, and has been shown to almost double conversion rates, meaning more completed sales (easy win).
Share content using your products
Get fans’ attention by creating video content featuring your products. Animator @tootymcnooty [3.7M followers], for example, released a dedicated video for the drop of her new product collection. She used her unique animated style within the video,wore samples of her products, and included a link to her store within the video caption.
TikTok couple @candyken [8.1M followers] and @jostasy [3.4M followers] often feature their products in TikTok videos. In this example, they are wearing their ‘ok boomer’ designs in conjunction with the release of their new song.
Announce a sale
Running a sale can boost conversions by up to 60% and TikTok is a great place to share promo codes with fans. Telling your community the discount has limited availability and updating your bio with the promo code can be very effective for increasing sales. @purpleedragonn [39K followers] announced a promotion she ran, using the in-app text editing tools to call out the promo code.
Use the livestream feature
Livestreaming is quickly becoming one of the most popular ways to promote products. The un-edited, real-time aspect of TikTok live streams increases the amount of fans that tune into your content—creating new ways to promote your products while engaging followers. The Livestream feature on TikTok is only available to for users over the age of 16 with at least 1,000 followers.
Crowd-source designs
Consider involving fans in your design process. Try live streaming or asking for input in your TikTok video content. @edenharvz [187K followers] did this, asking which designs her fans liked best. Creating a contest for fans to submit design ideas also works really well and makes your community more likely to purchase because they’re involved with the design process. You can pick the winners live on your stream to drum up even more hype.
Instagram is a powerful promotional channel for creators. Use its visual based content to let your products shine. Check out our promotional tips below to ensure you’re using all available features and tools to maximize your sales.
Add the Linktree Integration
Linktree is a great way to make your Spring store easily discoverable within your Instagram profile. Embed your Spring store directly within your Linktree—driving more traffic and increased sales. The Linktree Integration is available to all creators. Get started below.
By setting up an Instagram Shop with Spring, you’ll be able to promote your products by tagging them in your Instagram posts, stories, reels, and more. Your fans can browse and purchase straight from your profile. You’ll be able to track insights and habits to better understand your business. And that’s just a few of the benefits. Instagram is rolling out access constantly, so check your eligibility below.
Instagram stories allow you to share key moments and in-feed posts instantly, lasting 24 hours. Use your stories to create direct call-to-actions, like “shop now” and send followers straight to your store. All Instagram creators have the ability to add “link stickers” to their stories—allowing you to send fans straight to your product listings.
Use Unfold or Canva to create imagery using flawless Instagram story templates. Simply upload photos and videos to the app and customize them using Unfold’s features.
If you’d like stories promoting your products to last longer than 24 hours, add them to your ‘highlights’ so they’re always visible on your Instagram profile. Customize highlights to follow a specific aesthetic. Many creators feature stories showing off products or fan selfies who purchased and shared images on Instagram.
Use swipe up/IGTV
This feature on Instagram stories allows creators to add their website or product link to a story. Fans can ‘swipe up’ on the post to visit the link you’ve added. You need 10,000 followers or more to unlock this feature on Instagram.
If you haven’t got access yet, you can utilize IGTV to replicate the swipe up feature. It allows for longer videos to be posted (between 15 seconds and 10 minutes). Use IGTV instead of the swipe up feature by uploading your video and adding your preferred link into the caption of the IGTV post. Unlike Instagram stories, IGTV videos are permanent and will stay on your profile. Let followers know to click on the title at the top of the video to go to your store or listing URL.
Re share fans content
Fans sharing photos of themselves with your products is a great promotional tool and affirms the quality of your products. Ask fans to use personalized hashtags or tag your Instagram handle in their posts so you can easily keep track.
In this example, @ALLISON [158k subscribers] features a fan wearing her product and incorporates it into the Instagram feed of her brand, Magic Dwells Here.
Share posts consistently
The best promotional posts follow the same theme of your existing content. It’s important to avoid sharing posts that feel like advertisements. Feature photos or videos of you showing samples of your products, present your digital products with text overlays, or give details within the caption. Post temporary promotional images on your Instagram Stories. Use apps such as Canva or Placeit to create professional, visually engaging assets for your posts and Instagram stories.
YouTube is a powerful platform for creators to promote your products and connect with fans. Spring offers a powerful YouTube integration that enables you to sell your products directly below your videos, on end cards, in your YouTube shop and more. If you haven’t unlocked the merch shelf yet don’t worry, there are tons of other ways you can promote your products. Check out the video below to learn more.
As with all social platforms, it’s important to create a seamless branded consistency between your store and your social platforms. YouTube gives you the option to personalize your profile icon and banner image, allowing fans to quickly recognize you. Your banner and profile icon are the first things they’ll see on your channel, so utilize this space to create a lasting impression.
Create banner links
When customizing your channel you can choose to overlay up to 5 custom links over your banner, creating easy access to your store. Head to the ‘About’ section of your channel, click ‘Customize channel’ and add your Spring store URL. @SIAMES [450K subscribers] added their store as their featured link, naming it ‘Online Store’.
Spring tip for YouTube:Spring tip: If you’re running a promotion or have mentioned a new product launch in your content, link directly to the listing in your bio, rather than your store URL. It removes one step for the fan, and has been shown to almost double conversion rates, meaning more completed sales (easy win). Switch your ‘Online Store’ banner link temporarily to point to your new launch during your promotion too, naming it ‘New Products’.
Activate merch shelf
Activate the Spring x Youtube merch shelf integration to sell your products directly below your YouTube videos. You’ll need at least 10,000 subscribers to be eligible for this feature, learn more here. You can visit the Integrations section of your Spring account to complete setup.
Your newest products are displayed on your merch shelf by default (they normally appear within 3 days of launch), but you can also choose specific products to display on your video by pinning them, especially if you’re launching a new product and call it out or are discussing it via livestream. (learn more). Visit your YouTube Studio, click on Monetization and follow the prompts through to Merchandise.
Control your product’s visibility settings too; If you change a listing from private to public it can take up to 24 – 48 hours for the product to appear in your YouTube merch shelf. Also, when you make a listing private it can take up to 10 hours for the product to be removed from YouTube.
Customize your store
Once you’ve activated your merch shelf, you can create a channel store. Go to YouTube Studio, select ‘Monetization’ from the left side menu. Open the Merchandise tab, and within the status section, click ‘Organize’. From there you can choose the products featured in your store and the order they’re displayed in.
These same products will appear under all of your videos, unless you customize the merchandise displayed on the video level. @Aphmau [4.92M subscribers] has her channel store set up so fans are able to find products in a centralized location.
Promotional tips for YouTube
When you wear your products, it can help increase your sales by 50%. If you feature it in your video content, even better. The top 3 ways creators promote their products on video include:
Wearing or using your products while filming video content
Mentioning your products within your video content
Publishing a dedicated promo video
@GardenAnswer [684K subscribers] always wears products from her Spring store in her video content. Featuring them without specifically mentioning or calling them out while using the merch shelf means her community easily see where they can buy the same product.
Use your video description
Add links to your products in your video description. You can direct your community to the ‘link below’ to find your store. If your channel is using the merch shelf, link to your store in your video descriptions—this way fans who click the store link will get a preview of your products on YouTube without having to leave your channel.
Add end screens
Adding an end screen to the last 15-20 seconds of your YouTube videos is a great way to promote other videos, playlists, and increase channel subscribers. With the merch shelf integration, you’re also able to use end screens to feature a direct link to your store and products.
Promoting on livestream
Livestreaming is one of the most popular ways for creators to promote their products to their entire community. With the merch shelf, you’ll also have access to live merch alerts during your livestreams. This means a real-time alert will automatically appear in chat when one of your products are purchased. This pop up will display an image of the design and links to the listing.
Also, you can ‘pin’ merch to the top of chat while live streaming. Spring’s integration with Streamlabs also empowers YouTube creators to reward fans with live OBS alerts for every purchase. See below for more livestreaming promo tips.
Wear products on stream: Order samples of your products ahead of time and show them off while streaming to get your community excited.
Offer limited time promo codes: Another great way to drive sales and engagement while streaming is to offer promo codes that expire in a short amount of time (like after the stream ends).
Announce limited edition products: Make your new listings are only available for a limited amount of time, creating urgency, hype, and exclusivity. If you’re planning a launch, update the listing’s visibility setting to ‘public’ ahead of time so your products will be added to your Merch Shelf product catalogue.
Utilize your community tab
YouTube’s community tab creates more opportunities for creators to engage with fans. It’s a great space to announce sales, get people to vote on products or design ideas, and share new product releases. You’ll need to acquire 1,000 subscribers to unlock this feature on YouTube.
The launcher gives you full control of your creativity. Making it as easy as possible for creators to make and sell products, we’ll guide you through the best ways to make use of your design tools so you have everything you need to hand. Start with our top file formatting tips below.
File type
Always make sure you’re uploading high-quality PNG files to the launcher. Your designs should have a transparent background – the product colour should be your background. Find free tutorials showing you how in GIMP, Photoshop, etc. online. It’s worth noting, the launcher does not accept EPS files and the file size limit for the launcher is 50 MB.
Artwork dimensions and resolution
Not only is it crucial to pay close attention to your artwork dimensions allowing them to fit onto your product correctly, but also your image resolution. Try to create designs with a minimum of 300 DPI (dots per inch) whenever possible (we recommend 150dpi for larger files used on AOP products like leggings and AOP sweatshirts.) The higher the DPI, the better quality your image will be. The minimum DPI the launcher will accept is 120, and we’ll stop you from going further if it’s looking too low.
In terms of art board sizing, we recommend setting up a file at 12.4″h x 16.5″h for standard POD items (3720w by 4950h pixels) – remember, you can always scale down in the launcher to fit each product type, so you only need to use a single file for multiple products – and for specialty products like AOP apparel and accessories, then you will need to design to the template specs. You can find design templates for speciality products here and video tutorials here.
Color profile
Your final print file should be saved in the CMYK color profile in the design software you are using. We don’t recommend using overly bright colors like neons in your design. The exception here is for AOP products, as they use the sublimation printing technique, allowing for brighter and more vibrant results.
Anti-aliasing
If you want a cleaner, crisper print around the edges of your design, export your design files with anti-aliasing turned off. When exporting a .PNG in Adobe Illustrator, the last dialog box contains the option for turning anti-aliasing on or off. Make sure to select “none” before exporting.
If you’re using Adobe Photoshop, there’s no option to turn anti-aliasing on or off because the images are already rasterized. Instead, make sure the setting “Nearest Neighbor (hard edges)” is selected as the resampling method in the image size settings. For more guidance on this, visit Adobe’s tips and guides.
Additional tips
Photographs & art: If you plan to sell your own photographs or art, it’s best to upload high-resolution images that are close to the print specifications – e.g., if printing at 12.4″w x 16.5″h tall, an 12.4″w x 16.5″h image (or 3720w by 4950h pixels) at 300 DPI is best. Any scaling-up of lower resolution images can lead to reduced print quality.
Front/back design placement: if you add a design on the front and back of apparel this will increase the item’s base cost—to minimize base cost and maximize profit you may want to keep your design on one side of the products only.
What can I do if my print quality is showing as “Poor” in the launcher?
If your image doesn’t meet the minimum quality requirement, we prevent you from continuing to Step 2 in the launcher. There are 2 things you can do:
Resize your image (smaller) until it hits the minimum quality threshold
Go back to your original file, check the resolution (DPI), and upload a design with higher quality.
My design file is too big when I try to meet the minimum print quality requirement…
If you’re having trouble staying under the 50MB limit and meeting the quality requirements (DPI) in the launcher, there are a few other things to try:
Within your design software, resize the design to match the artboard size of 12.4″w x 16.5″h (3720w by 4950h pixels) and export/save it as a PNG.
If you’re using Photoshop, use ‘change image size’ option to get your design to at least 3720w by 4950h pixels. Export/save it as a PNG.
You may have to resize the design once it’s uploaded to the launcher; sometimes by adjusting the design to a slightly smaller size you can raise the DPI (quality).
If your Spring listing was deactivated, it may have violated one or more of our policies, including our Terms of Service, Intellectual Property Policy, or Acceptable Use policies. You can find Spring’s policies here: www.spri.ng/policies/spring-terms-of-service
Your listing may have been disabled if it included one or more of the following:
A trademark or logo that belongs to someone else;
Proper names, logos, or other intellectual property belonging to a professional or collegiate sports team;
Lyrics, artwork, names, and/or designs related to any musical act;
The name or likeness of any celebrity or fictional character;
Any content from a television show or a movie (characters, places, artwork etc);
Someone else’s design or other copyrighted work;
The name or logo associated with branches of the United States Military or the military of another country;
Content that advocates hate, violence or harassment; or
Content that is misleading or constitutes false advertising.
If you’re not sure why your listing was removed, you are welcome to write to us at policy@spri.ng. Please check all your remaining listings to ensure your other content is not in violation of our policies. Repeated violations of our policies may result in termination of your account.
What happens to my listing now?
If a listing is disabled due to policy violations and you relaunch a listing with the same content, your account may be terminated under our repeat infringer policy.
My listing was deactivated and I don’t think it violates any of the reasons above.
If you believe your listing was deactivated in error, please see “Who can I contact to learn more about why my account was disabled / listing was deactivated?” below.
What happens if more than one of my listings was deactivated?
If you have had multiple listings deactivated, you may be in violation of our repeat infringer policy. Multiple violations of our policies can result in account termination.
What happens if my account is disabled?
Once your account is disabled, you are unable to login to your account and access any of your listings. Any disabled accounts will immediately lose access to pending funds or payouts within their Spring account.
The only way to access pending funds is to successfully get your Spring account reinstated through Creator Support.
Who can I contact to learn more about why my account was disabled / listing was deactivated?
Questions regarding listings or account disablement should go to our team at creatorhelp@spri.ng. This includes:
Inquiring as to why a listing was deactivated
Inquiring as to why an account was disabled
Requesting an account/listing be re-enabled
When contacting our team, please include your Spring account email and the listing URL (if you’re contacting us about a deactivated listing). Please note, we aim to review and answer all emails within 1-2 business days, however, response times may take longer during peak and holiday seasons. When your email is successfully sent, you will receive an auto-reply email.
What happens if I own the rights or have permission to use a particular trademark or copyright?
If your listing was deactivated and you received a copy of the third-party complaint in the email notification, please file a counter-notice here.
If your listing was deactivated and you did not receive a copy of any third party complaint in the email, but you believe you are authorized to use the content in question, please email policy@spri.ng and provide us with documentation or the reason for your authorization.
If you have permission to use registered works, you may notify our team by contacting policy@spri.ng before using your design. Please include proof of permission and your Spring account email.
If you believe that removal of your content is the result of a mistake (for example, that you have authorization) or misidentification, send us a counter notice through our Counter Notice Form.
Such counter notice must provide the following information:
An electronic or physical signature of the intellectual property owner or person authorized to act on behalf of the owner;
A description of the content which we have removed, including the URL on which the content was located on the Spring site;
Your address, telephone number, and email address;
A statement by you that you consent to the jurisdiction of the Federal District Court, San Francisco County, California, United States and that you will accept service of process from the person who provided notification described above or an agent of such person;
A statement by you that, under penalty of perjury, you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled;
A description of the factual and/or legal reasons why you believe that the material should not have been removed
Electronic documents, links, images or URL which support your claim (i.e. trademark registration information, copyright registration information, proof of your prior use, etc.)
In order to expedite the process all counter notice claims must be submitted via our Counter-Notification Form (linked above).
If we receive your counter notice, but your work does not comply with the Spring Terms of Service, IP/Publicity Rights Policy, Acceptable Use Policy, and/or any other Spring Policy, we may inform you that we are not be able to reinstate your work. We may also request further information from you in order to determine whether the work can be reinstated.
If we determine that we are able to reinstate your work, we may forward your counter notice directly to the complainant, which will include your personal contact information. At that time, the complainant may take legal court action against you in the United States. If, after 14 days, the complainant has not taken legal action against you, you may contact us to request that we reinstate your work. If your work otherwise complies with our User Agreement and IP/Publicity Rights Policy, we may reinstate your work at that time.
