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Creator Resources Design Products

The Hat Studio resource guide

Get ready for the launch of The Hat Studio with our creator resource guide. You can avoid issues with your designs by following our embroidery guidelines below.

Embroidery stitch basics

Flat embroidery: A technique where stitches are embroidered flat on the surface.

Tatami fill: Rows of run stitches. Used to fill large areas.

Satin stitch outline: A long, straight embroidery stitch. Used to outline an object.

Run stitch: A single line stitch. Used for small design details.

Must-follow guidelines

  • Design true-to-size graphics
    • The graphics you upload must be true to their size on the end product.
  • Use solid shapes and colors only
    • Don’t include photographic images, gradients, fade or blend effects. Elements like these cannot be embroidered.
  • Use transparent backgrounds
    • Graphics should include transparent backgrounds. Elements outside the main design will be picked up and result in unwanted embroidery stitches on the end product.
  • Outline your fonts
    • All fonts should be converted to outlines unless your graphic is in PNG format. That way you don’t have to send us the font files.
  • Submit vector files in PDF format
    • We highly recommend submitting your embroidery graphics as vector files (PDF). Raster graphics (PNG) can be used as well if the resolution of the graphic is at least 300 DPI.
  • Stay within the maximum stitch count
    • If your graphic covers a very large part of the embroidery area, it may exceed the maximum limit of 15,000 stitches. In such case, your order will be put on hold. 
  • Remove embroidery file template guidelines
    • If you use our downloadable templates, delete the guide layers before saving your files. If you don’t delete them, they’ll be embroidered.

Tips for best results

  • Order samples
    • The best way to make sure your embroidery design looks the way you want is to order a sample of your work. We also recommend ordering an embroidery sample to learn about our techniques and stitch types.
  • Remember the side and back design option
    • You can embroider a small design (e.g. your brand logo) on the back or either side of the hat. The design will be embroidered in flat embroidery.
  • Create embroidery-unique designs
    • Embroidery is not printing, so most graphics that work on other products won’t be suitable for embroidery. 
  • Keep it simple
    • Clean designs with bold lines and text work best for embroidery. If your design is too complex (e.g. contains gradients or intricate details), your order will be put on hold.

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Creator Resources Dashboard Tools Products Tools

Ordering samples

Why order samples?

Create content by ordering samples and watch sales double. It’s a no-brainer. See how other creators use their samples to promote products on our socials, learn the benefits and see our top FAQ’s below.

How to order samples

  • Log into your Spring account and head to the Listings section of your Dashboard
  • Click the “Order a sample” button next to the listing and choose products and colors to order
  • Proceed to checkout

Using samples in promotional content

Posting content that shows yourself sporting or using your own products is key. For all types of creators, showing off the quality of your products and your designs help to increase sales as well as establish your personal brand. Set up your own DIY photoshoot and style your designs in a way that feels right for your content. Always be sure to include a link to your product, or take advantage of our Platform Integrations.

Base cost

Enhancing your freedom and ability to create, share, and earn with ease—product quality is our top priority. We are constantly reviewing the material, feel, appearance of the products we offer, as well as ensuring optimal surfaces for printing. As a creator on Spring you’re able to order samples of your products at base cost. This means you’ll get the product for the minimum price.

Order tracking

Visit this link and enter your order number (included in your confirmation email) to check the status of your order, edit the shipping address or cancel your sample order.

Order recovery

Visit this link and enter the email address you used to place your sample order. If you’re still having trouble locating your order please contact fanhelp@spri.ng—be sure to include the name the order is placed under, shipping address, and email address.

Shipping

Shipping costs vary based on the item you’re purchasing. You can preview shipping costs before completing checkout. Below you will find shipping timelines based on delivery location.

US Fulfillment*

  • Domestic standard shipping: 9- 12 business days
  • International standard shipping: 12 -15 business days
  • Rush (Domestic): 4 – 5 business days

* For international shipping, we do not track packages once they reach their destination country.

EU Fulfillment*

  • UK, France, Germany, Netherlands and Sweden: 7 – 12 business days
  • Rest of EU countries: 10 – 16 business days
  • ROW:  15 – 22 business days
  • Rush UK: 3 – 4 business days
  • Rush EU: 3 – 4 business days

* Tracked shipping is not available for EU fulfilled orders at this time. 

Quality guarantee

If for any reason you’re not fully satisfied, we’re here to make things right. Please make sure to contact fanhelp@spri.ng within 30 days of receiving your order. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface. This quick and simple step will help us to provide a speedy resolution.

Categories
Creator Resources Digital Products Products

How digital products work

How are my profits calculated for digital products?

You can add digital products to your Spring store for free. When you make a sale, a 20% processing fee and a $0.40 transaction fee will be applied. For example, if you’re selling Lightroom Presets for $10, you’ll earn $7.60 in profit for each sale ($10 – $2.40).  Remember, you’re in full control of your profit margins and can adjust the selling price at any time.

What should be the retail sale price (RSP) of my digital product? 

The selling price of your digital product depends on what you are selling. Wallpapers range between $2.99 and $9.99 and coloring pages or e-books between $5.99 and $12.99. Research examples of digital products that have been already launched and decide what price makes sense for your product. Also consider the time spent creating it and the value it offers to your community.

Why was my listing disabled?

All products for sale (including digital products) must comply with Spring’s Terms of Service, our Intellectual Property Policy, and our Acceptable Use Policy. Once you upload a digital product for sale, it could be taken down if it’s reported for violating our policies. Products may be removed for several reasons, for example:

  • it contains infringing content such as another brand’s trademarks or other intellectual property 
  • It contains prohibited content, such as nudity or offensive material
  • It does not match the listing description 

If you believe that your product was removed by mistake, please contact us at policy@spri.ng .  

What digital products should I sell?

You can create just about any digital product to sell to your community using Spring. Tailor your products to your audiences’ interests and needs. Think about the kind of content you share, your brand, and the value you can offer your fans through downloadable content. Check out this blog post for inspiration and tips for creating your first digital product.

Can I add digital products to my existing store?

Creators can add digital product listings on their current stores. Digital products exist in the same place as physical products.

Can I sell music or audio files?

In order to sell music or other audio files, you must own the rights to that content or have a license to distribute it. If you’re already working with a distributor, they may require that all digital distribution be done through them. Please carefully review your content and be sure that you comply with the terms of agreement with your distributor when selling audio files on Spring. Spring is not responsible for violations of intellectual property rights or breach of any agreements you may have with third parties, and all liability for such breach will fall on you. 

Check out our guide to digital products for more info and click the button below to start creating.

Categories
Creator Resources Digital Products Products

Guide to digital products

Digital products are non-physical assets sold by means of a downloadable link online. They can be anything from digital calendars to e-books, audiobooks, photo filters,   digital wallpapers, and virtual events. Your options are limitless. Join the digital revolution, enhance your product collection, and begin monetizing your content. 

Many creators begin earning thousands of dollars in digital products sales within their first 30 days.  If you’re not sure about which digital product to start with, get some inspiration here

Navigate the Digital Launcher

Follow these steps in the Digital Launcher to start selling your digital product: 

  • Choose a category that fits your type of digital product
  • Upload your digital product file. This is the file fans will purchase and download. You can only upload one file at a time. If you have a ‘bundle’ of products, or want to include assets such as instructions, be sure to optimize your files into a compressed (.zip) folder and upload them all together.

Product title and description

Ensure the wording you select for your title and description is unique to your brand and the nature of your digital product. 

  • Mention inspiration behind your digital product
  • Let your community know what to expect after purchasing and downloading
  • If applicable, explain how to upload the digital product onto various devices or app’s. It’s important to explain how fans can start using your downloadable product. 

Sadie provides a guide to her fans on how to install her Lightroom presets and Pungence directs fans on what to expect after downloading his e-book.

Pricing your digital products

There are a few things to remember when determining the ideal price for your digital product.

  • Consider your community and what they are willing to pay
  • How complex is your digital product? Make sure the price mirrors the value. Factor in the time you have invested creating it.
  • Keep up with the digital product market. Get your prices right the first time and you’ll see the benefits. Compare your prices with others and make sure you’re neither cutting yourself short nor overpricing.

Showcasing your digital content

  • Your preview images should present the product “in action” so buyers can picture what it is they’re buying. For example, if you are selling a wallpaper, include images of your design on several devices. Check out the preview images Bonnie provides for her Vibin’ wallpaper bundle.
  • You can upload up to 4 images of your digital product. Choose a featured image to appear first when fans visit your product page. 
  • We recommend preview images are 900×900 pixels, 1MB in size, and are .jpeg, .png, or jpg. file format.
  • Ensure you have plenty of effective mock-up templates to drop your designs into. Use your Placeit subscription to create flawless product preview images. Head here to find our free top picks.

Starting from scratch

Create a synergy between physical and digital products. Recycle your successful physical product designs to create new digital products. For example, Spring creator Liam Kyle Sullivan used their popular “Kelly” design to make a t-shirt and mobile wallpaper. 

Test the waters. Run a poll on social media to get an idea of your community’s preferences. Trial your digital product with family and friends first and use their  feedback to tailor your product accordingly. You can share your listing with a select group of people by making your product “unlisted” using the privacy settings in the Digital Launcher. 

Consider creating limited edition digital products to create urgency. Sell them at a special reduced price on a first come first serve basis using the promotions tool (simply deactivate the promo code when you reach a certain number of sales). 

Learn more about creating your first digital product and then head to the Digital Launcher below to create your first digital product. 

Categories
Creator Resources Physical Products Products

Production and printing methods

Spring offers direct to garment printing (also known as DTG) and screen printing. Both processes offer high quality results and our system automatically determines which technique is used based on each order  (product type, quantity, number of colors, etc).

Screen printing

Spring offers the screen printing process when certain product types and order quantities meet the need. Screen printing is a great alternative to DTG for high quantity orders and products with higher polyester blends. We use a screen printing press, an aluminum framed screen mesh stencil, squeegee and ink as the tools for the process. Our production artists arrange for a screen stencil to be made for each color in your artwork. The production team then sets up the printing press by registering each color. The press operator will imprint each color onto your selected garment and send down the dryer for the ink to be cured. The quality of screen printing is second to none, and a screen print lasts as long as the garment itself.

Direct to garment printing (DTG)

Spring has invested in world leading digital textile printing equipment. Direct to garment (DTG) printing is our primary method of custom apparel printing. This cutting edge technology allows us to provide creators with outstanding prints, even if it is for a one-off piece. DTG printers hold the garment in a fixed position while inks are sprayed directly onto the textile by a printhead. The ink is then cured using efficient dryer technology. This type of printing allows for vivid artwork and endless color combinations. The inks used are environmentally friendly, non hazardous, and toxin free.

Quality 

Spring guarantees optimal quality from both types of printing. All designs uploaded to our website undergo a thorough and rigorous art analysis before the printing process starts. We take ultimate care and responsibility to make sure we create your products sustainably. Constantly streamlining and reviewing our quality control process at every stage, we ensure all creators can be confident in their printed products and distribute merch to fans they can be proud of.