Category: Dashboard Tools

What is a pixel and why do I need it? 

Pixels can be used by creators who want more insight on their listing page performance. It’s a snippet of code that is installed on a website that gives you valuable information about people visiting your content. For example, where they’re located, demographic info, the types of devices they use, etc.

If you’re using tracking pixels for advertising, this data can help you optimize your ads to target people most likely to purchase your products; pixels can provide you with insight on  potential customers interacting with your content. For example, if they view a page, add a product to their cart, make a purchase, etc. Creators can add Pinterest, Google, Facebook, and Twitter pixels to their Spring account. 

How does a pixel work? 

When someone loads your website the pixel code is run in the background. Each time someone interacts with elements on your website (clicks, adds to cart, purchases, etc) this code sends information about this behavior and stores the information, which can be used to optimize advertisement performance. 

Where do I add pixels to my Spring account?  

Adding pixels to your Spring account is easy; simply head to ‘Tools and Services’, then Tracking pixels, and choose the platform you’d like to add the pixel from.

How do I find my pixels?

Your pixel will be found in the advertising or business manager within your platform. To find the correct pixel links to connect your Pinterest, Twitter, or Google pixels, you can find instructions linked within each section on the tracking pixel section of your Spring dashboard.

Can I add different pixels per domain if I have multiple stores? 

You can only connect one tracking pixel per platform, per Spring account (ex. one Facebook/Meta pixel, one Google Analytics pixel, ect). Make sure your purchase events for your pixel are set up to accept the events that you need for each domain. (This means that you will have 1 purchase event for each domain, and so if you have 5 domains, you will need to set up and verify 5 different purchase events with your pixel)  You can verify up to 8 events total, which can all be on one domain or on multiple domains.

How do I track a pixel, and why are analytics different then my Spring analytics? 

You can track the analytics of a pixel within the platform it is hosted (i.e. Facebook, Pinterest, Google). Your analytics might be different because Spring’s analytics track both custom domains and your creator-spring.com domain. Also, you may have opted out Pixel tracking via IOS or their browser settings. 

Meta-tags: Why don’t Spring offer them?

A Meta Tag is one of three ways to verify your domain with an advertising platform like Facebook. Adding a Meta Tag requires editing the HTML of a website. This is not an easy task on a large scale. Fortunately, you can edit the DNS settings of a domain. To verify a domain purchased from Spring, follow these steps. To verify an existing connected domain, please consult your domain provider.

Can I have more than one pixel if I have more than one store in my Spring account?

You can only have one pixel per platform, per Spring account.

What does the Pinterest ID Tag mean? Is it the ‘conversion pixel code’? 

Yes, the Pinterest Tag allows you to track your Pinterest advertising performance. The Tag ID is the unique name that each Pinterest tag is associated with. The pixel code is the HTML code that is added to the website in order for the pixel tracking to work.

Can I use a google pixel if I’m not advertising? 

Yes—you can use google analytics without running ads to get more insight on your store’s performance e.g. site visitors, clicks, etc. Follow the instructions here to find your Google Analytics Tracking ID. Once you have it, enter it into the Google Analytics Tracking Snippet box found in the Google section in ‘Tools and Services’ on your Spring account. 

What’s the difference between Google shopping vs Google Ads? 

Google shopping is part of Google Ads. Google shopping relies on a product feed that auto populates your shopping ads. Shopping ads can show up in search results next to regular search results, but there is also a separate google shopping search tab. 

Can Spring creators set up a Google shop? 

Spring can create Google shopping ads. Click ‘Download product feed’ in the Listings section of your Spring Dashboard. 

Meta (Facebook) pixels

How do I connect a Meta pixel?

Please note, to connect a Meta pixel, you need to own a custom domain due to Apple’s iOS14 update. You’ll also need to verify this domain with Facebook. Click here to learn more about the steps to set up your Meta pixel with Spring.

Why isn’t my Meta pixel firing? 

The easiest way to check if your pixel is firing is to download the Meta Pixel Helper. Common reasons why your pixel might not fire: 

• Continue checking your custom domain. Creator pixel’s do not work on the creator-spring.com domains 
• Ensure that you have copied your pixel code correctly and into the correct tracking pixel box. Do not mix up Facebook, Twitter, Pinterest and Google Pixels 
• Make sure you have verified your custom domain with Facebook and set up your Pixel conversion events

How do I track a pixel, and why are analytics different then my Spring analytics? 

You can track the analytics of a Pixel in the advertising manager for each platform. Your analytics might be different because Spring’s analytics track both custom domains and your creator-spring.com domain. Also, you may have opted out Pixel tracking via IOS or their browser settings. 

Adding your Meta (Facebook) Pixel to your Spring account

When you start running several ads to one Spring campaign (e.g. with different target audiences) you will want to know which ad brings you the most sales, and which audience produces the most conversions. 

You can add your Meta pixel to your account under your account “Settings”. Once the pixel is activated, you’ll be able to track the flow of ad viewers and see how effective your ads are (e.g. how many sales you get from them, how many page visitors, how many checkout page visitors).

How do I launch Facebook ads and monitor results?

Once you’ve got your ad image and audience set, it’s time to launch the ad campaign. At this stage you should decide on your ad budget and how many days you want the ad campaign to run. Pay close attention to metrics such as conversions, costs, reach relevancy score, click through rate (CTR), etc.

Purchase a domain

Are there refund or release requirements?

Right now we’re not able to provide refunds for custom domains. However, you can choose to not renew the domain after one year.

Can domains be deleted?

Yes. Head to the store editor section of your dashboard and you’ll see the option to delete your domain.

Can purchased domains be moved to another Spring account?

Unfortunately not. Our platform can support only one account per creator. 

How can I move my domain from one store to another?

Please note: Having multiple stores isn’t supported for new Spring accounts. If you have a third party or existing domain, you’ll need to delete the domain and then reconnect it to the correct store. 

If you have a Spring hosted domain, our engineering team can help reassign the domain to the correct store. Just let us know which store you’d like it connected to.

Can creators fix the SSL certificate on their end?

Not at the moment.

My domain is redirecting visitors to my store URL and not staying on my new domain URL. How can I fix this? 

Are you using a third party domain?  If so, the DNS setting might be configured as a redirect. Make sure to configure yours correctly with A and CNAME records.

Can I purchase or connect international domains to my store on Spring, like store.co.uk?

Not currently. That said,  we are open to domain extension requests. Send us a note via creatorhelp@spri.ng and let us know.

When will we get access to an email associated with our domain? 

Great suggestion. We’re actually exploring this for the future—stay tuned.

How do I create multiple stores in my Spring account?

Our platform only supports one store per Spring account. In the future, we’ll be creating more options for brand customization. For example, you’ll soon be able to create custom product collections within your store—allowing you to organize specific design themes, products, etc.

But what if I want more than one store—how do I do that? 

Unfortunately, there isn’t a way to add multiple stores to your account. You’re welcome to create multiple Spring accounts, but this could make things like filing taxes, etc. more difficult.

How do I verify my domain after purchasing one?

You should receive an email after purchasing your custom domain through Spring. Then, you’ll need to verify your contact information within two weeks of purchase. Check your spam box if you don’t get this email. And if you have issues verifying your contact information, contact creatorhelp@spri.ng 

Where do I find the A record type or DNS for the domain I purchased from a third party?

When you purchase a domain from a third party, your DNS and record types are managed within the third party’s dashboard.  

How do I add DNS info to Spring when I connect a domain?

It’s pretty simple. Check out these step-by-step instructions: https://www.spri.ng/creator-resources/connecting-a-custom-domain

I selected ‘auto renewal’ when I purchased my domain, but now I changed my mind. How do I stop my domain from renewing?

No problem. Contact creator support by emailing creatorhelp@spri.ng

My connection status is successful—what’s next?

If you purchased your domain from Spring, it should start working within 24 hours (usually it’s ready in about 10 minutes). That said, you’ll need to verify the email address associated with your domain within two weeks. This is really important. You should receive a separate email to do this once you’ve purchased your domain. 

If you connected a domain you already own (like, you purchased through a third party site like godaddy.com), then your custom store domain should start working immediately.

My connection status is successful—what’s next?

We’ll remind you via email before it expires to check your payment method or set your domain to auto-renew via your dashboard. After your domain expires, there is a 40 day grace period to renew the domain. After the 40 days, the redemption price will be different than the original renewal price.

Please note: after your 40 days are up, there is no guarantee you’ll be able to reclaim your domain name (it will become available to others to purchase and claim).

I see ‘Status = Pending DNS validation’ – what does this mean?

If you’ve connected a domain purchased from a third party site (like godaddy.com), you’ll need to configure the DNS settings within your third party provider’s dashboard. Once you’ve configured those, head back to the store editor in your Spring dashboard and select ‘Verify connection.’ You should see a ‘Successful’ connection status within 24 hours.

I see ‘Status = Failed DNS validation’ – what does it mean?

First, follow the steps outlined in the question above.

Otherwise,  ‘Failed’ connection status is usually caused by one of two things:

1) The DNS settings weren’t configured correctly.

2) The third party provider hasn’t processed the setting changes yet.

Usually, #2 is the cause, so we recommend trying again in 30 minutes. If that doesn’t work, contact your third party provider and ask how long it takes for DNS setting changes to take effect.

I want to transfer the domain I purchased through Spring to use on another platform through another registrar. How does the auto renew process work? And where do I access DNS settings?

If you want to transfer your domain to another platform, you’ll need to wait 60 days for the holding period to pass before you can do so. If you want to transfer your domain to another registrar, then they are now responsible for auto renewing the domain. DNS is also controlled through the new platform.

Connect a domain

Can I connect subdomains?

Yes – creators can add subdomains to their account. For example, if your domain is toocoolforschool.com, you can add a subdomain like shop.toocoolforschool.com or toocoolforschool.com/shop. To add one, go to the store editor on your dashboard. Click ‘Add custom domain,’ then ‘I already own my domain.’ Now you can add a domain or subdomain by following the normal steps to connect a domain, as outlined here.

Is the cost of connecting a domain a one-time payment?

To keep your domain connected to your Spring store, you’ll need a recurring subscription that is renewed annually. You can edit your subscription preferences here.

Are there refund or release requirements?

 Right now we’re not able to provide refunds for connecting custom domains.

If I renew my domain purchased on a third-party website, will it stay connected to my Spring store?

Yes, as long as the DNS records aren’t changed.

Does SSL carry over from third-party platform if I purchased it there, and am now connecting through Spring?

SSL certificates are tied to specific domain names, which means you cannot transfer an SSL certificate you registered with one domain name to a server with  a different domain name. But don’t worry, when you pay to connect your domain with Spring, you’ll automatically be issued with a new SSL certificate.

 If the domain is purchased elsewhere and connected with Spring, what level of support do I get?

Once you’ve paid to connect your domain, our experience team can assist with DNS connection if you need it.

How do I disconnect my domain from my Spring store?

If you’ve purchased a domain from another platform and you wish to disconnect it, you can do so via your third-party platform.

Custom store URLs by default will be YourStoreName.creator-spring.com. However, you have the ability to purchase and connect a custom domain for your store. Using a custom domain enhances your brand and over time it can increase your search rankings and discoverability too.

Create the perfect domain name

• Use a domain name fans will easily recognize like your social handle, channel name, or brand. For example, if your Instagram handle is @TheCreator, your domain name should be https://www.thecreator.com.
• Keep domains as short as possible so they’re easy to remember and type out.
• Consider adding keywords such as ‘merch” or a word related to your niche, social media content type, or design style.

Purchase a new domain

You can purchase a custom domain through Spring directly within the ‘stores’ section of your account. Purchasing a domain through Spring is the easiest way to set up a custom domain for your store with no technical knowledge required. We offer competitive pricing, plus there’s no need to manually configure DNS settings. Our creator help team will be able to answer questions and provide assistance for your domain too.  

1. Navigate to the “Stores” tab of your dashboard and click “purchase a domain”.
2. Enter your preffered domain name in the search bar and browse available and most popular domains at the top of the results. Each domain will show a yearly subscription fee, allowing you to compare prices.
3. Fill in your address and choose whether you’d like your domain to automatically renew yearly. Continue to checkout.
4. Once the purchase is complete, we will automatically verify your DNS records.
5. Once the purchase is complete your domain will work immediately. You’ll be prompted to verify your domain contact information via email–you must complete contact verification or the domain will be suspended.

Note: If you advertise your products on Facebook you’ll want to prioritize eight conversion events in Facebook Business Manager following step 4. Learn more. 

Connect an existing external domain

If you have already purchased a domain using an external registrar, enter it within the “Stores” tab of the dashboard and select “connect a domain”. Once connected, whenever someone enters your URL e.g. www.mystore.com, they’ll be taken to your custom Spring store. If you don’t own a domain yet, see above to learn how to purchase one. 

To connect your existing domain to your store, you’ll need to edit your DNS settings in your domain registrar’s control panel to include a CNAME and A record that points to your store:

Both the A and CNAME records are required. The A record (also known as the root record) will ensure that visitors to e.g. thecreator.com (no www) are correctly shown your Spring store. The CNAME record will ensure that visitors to e.g. www.thecreator.com are also taken to your Spring store.

Follow these instructions once you have edited your DNS settings in your domain registrar’s panel: 

1. Return to your Spring dashboard in the Stores tab where you’ll see the domain you’re in the process of setting up. 
2. To verify your DNS changes, click the button next to the domain you’re connecting titled ‘Setup incomplete, click to resume’. This will automatically attempt to verify the DNS records previously configured with your domain registrar. If this fails, click the button again and confirm that the DNS records are entered correctly and retry.
3. In the event verification fails (sometimes it can take a few minutes), simply reattempt verification by clicking the button labeled ‘Verify’ at the bottom of the page.
4. Once your DNS records have been verified, you will see a success message. 

Note: If you advertise your products on Facebook you’ll want to prioritize eight conversion events in Facebook Business Manager following step 4. Learn more.

Here are additional DNS resources for popular registrars:

Connect a subdomain

If you already own a domain, you can create a subdomain of it for free. For example, if you already use thecreator.com for your blog, you can create a subdomain it of it such as shop.thecreator.com to host your Spring store.

The difference in connecting a domain vs. subdomain is the DNS setup.  For a subdomain you will only have to set one record (a CNAME on the subdomain provided).  We provide instructions within the dashboard after you have connected the subdomain on how to do this.

Advertising on Facebook 

Due to Apple’s iOS 14 update, Facebook advertisers will need to connect a custom domain to their Spring store and verify it on Facebook. Failure to do so will result in your Meta (Facebook) pixel no longer firing—and loss of pixel data in Facebook Business Manager.  

Note: You can verify Spring hosted domains on Facebook within the store section of your account. Click the button below to learn how.  

Got any questions or having trouble? Check these popular domain FAQ’s.

Enjoy full creative control with Spring’s new custom stores. Give fans a 360-degree branded shopping experience from browsing to transactional emails.

Custom stores

We’re rolling out custom stores to all creators from now through May 2021. You’ll see a popup notification within your dashboard when you’ve been upgraded to this feature. Once you have access you’ll be able to take advantage of the features below. Visit your dashboard now to see if you’ve been upgraded to custom stores.

• Branded shopping experience: The brand customizations you apply to your store will be reflected on your listing pages and even the transactional emails buyers receive after purchasing.

• Feature social media accounts: Make your social profiles more discoverable by adding clickable social icons to your store’s navigation bar and/or store footer.  

• Custom domains: Your store will have a unique domain generated based on its name, but you’ll also have the ability to connect or purchase a custom domain too. Learn more in the domain section below.

• New preview options: Preview your store on desktop and mobile devices within the store editor to ensure everything looks perfect.

• Additional customization capabilities: Use the hero banner’s “advanced settings” to add custom buttons, headings and text to your store. 

• Change your store name and copy your store URL easily to share with fans.

• Pick products to add to your store. Add to your store manually within the Stores tab by following the steps below.

Custom domains (new)

A unique domain encourages trust and enhances your brand, overtime it can also increase your search rankings and discoverability online.  When you create a new custom store on Spring your store URL will be YourStoreName/creator-spring.com by default. However, you now have the ability to connect a custom domain you own or to purchase a totally new one.

How to connect an existing domain 

If you have already purchased a domain using an external registrar, enter it within the “Stores” tab of the dashboard and select “connect a domain”. Once connected, whenever someone enters your URL e.g. www.mystore.com, they’ll be taken to your custom Spring store. If you don’t own a domain yet, skip to the next section to learn how to purchase one. 

To connect your existing domain to your store, you’ll need to edit your DNS settings in your domain registrar’s control panel to include a CNAME and A record that points to your store. Learn more about connecting an existing domain below.

How to purchase a domain

Currently you’re able to purchase a domain on Spring through third-party services such as Go Daddy, Namecheap, Google, or Bluehost. In the coming weeks we’ll also give creators the ability to purchase custom domains hosted through Spring. Learn more.

If you’re ready for your first payout, congratulations, that’s some serious hustle. Collecting your earnings is an awesome feeling, so revel in your success. Here’s what you need to know about requesting payouts with Spring:  

• As of 11/1, Payout requests are processed once a month. Payouts must be requested by the 21st of the month in order to be included with the payouts processed at the end of that month.
• Creators can request a payout within 24 – 48 hours of a listing’s print cycle ending.
• We recommend only requesting a payout once a week—it’s best to group your payouts and request more funds at one time.

Payment methods

Make sure your PayPal/Payoneer account is completely set up and verified before you begin collecting your hard-earned profit. If you notice a delay in a PayPal payout from Spring, please check your PayPal account for messaging regarding a “Receiving Limit“. You might need to provide additional account information to PayPal once you hit a certain payout amount. The receiving limit can be different for different countries, please contact PayPal directly if you have questions about this. 

• Once processed, payouts should be received within 24 – 48 hours.

Payout Support

Once requested, if you do not receive an email from Spring within 10 days confirming your payout has been processed, please reach out to creatorhelp@spri.ng. Also contact us here if you need to cancel a payout (ex: “Oops. Made a typo in my Paypal email”). Remember, you will need to verify your payout method (within your dashboard account settings) before you can request a payout. 

Reward fans and increase product sales by running a promotion. You can instantly create different types of promo codes and offer discounts for a limited time all within your Spring dashboard. 

Preparing a promo code

Go to the Dashboard, Tools and services, and then select the “Promotions” section.

• Name your promo code and select your promotion type (i.e. free shipping, specific amount such as $5, or a percentage amount like 15%).
• Set the expiration date or leave it as ‘never’ so the promotion is always available until you switch it off. You can make the discount active or disable it by switching the status to on or off.
• When someone uses your promo code you’ll be able to see it within your listing’s analytics. The discount amount applied to the order will also be visible under ‘Costs’.
• If a promo code is not working, it’s likely because the product in the cart does not have enough profit margin for the discount to be applied—you can update the product’s price within the listings section of your account. 

Ensure all your products have enough profit margin to support the discount you create. If your fans apply your promo code at checkout and it fails, this likely means one of your products doesn’t have enough profit margin to support the discount. You can edit your product pricing by heading to the Listings section of the dashboard.

Sharing your promo code on social media

To get your fans applying your promo code at checkout, you’ll need to announce your sale on social media. Find a few tips below and use our design resources to find free online tools, making it easy to create effective imagery for socials.

• Use images of your samples or find a Instagram story template on Canva. Include your promo code.
• Make eye-catching posts on your Instagram feed, Twitter, Facebook announcing your sale, explaining your products, and include details of where to enter the promo code.
• Get fans excited by including your products in your video content on YouTube. Feature them below your content using the YouTube Integration.
• Discuss your sale during your livestream and provide the link in an overlay on Twitch taking users to your store.

Learn more below.

Redeeming promo codes

The most popular way for fans to redeem your promotion is by entering the promo code at checkout to apply your discount. 

See results from your hustle in the analytics section. You can also utilize Google Analytics in conjunction with your Analytics on Spring for additional insight.

Click the analytics icon next to a listing to track the listing’s sales performance. From there, you can alter the date range, see where your traffic and views are coming from, see the number of sales you’re getting, and more.

Alternatively, go straight to the “Analytics” section of the dashboard to see an overview of all your analytics. This summary shows data on orders, units, views and profits across your entire account. 

Getting started with analytics

Source of units: Source of units offers a straightforward view of where your sales are coming from. All of your sales will either come from Spring’s Boosted Network, or they will be direct sales (sales driven by you through paid ads, online promotion, etc.). You’ll also see the total orders, units, and profit generated by each channel.

URL parameters: Here, creators can find what’s driving your fans to view your listings. You can create a URL parameter by simply adding a “?” at the end of your listing link with key-value pairs. If you activate the Google Analytics Integration (see below) you can also build tracking parameters using this tool.

Traffic sources: The traffic sources section shows you a breakdown of where your page traffic is coming from. For example, you can see how many views you’re getting from a variety of social media channels, websites, etc.

Orders: See what your most popular products are. If you find your community is loving one specific type of product or design, you can drop other products that are similar. You’ll also see a clear breakdown of your total profit per sale after costs are deducted (for example if you offer a discount code) or if a CPO (cost per order) is applied.

Google Analytics

Google Analytics (GA) is a powerful and free reporting tool that provides information regarding website visitors and their behavior.  Use Spring’s integration with GA  for deeper insight on your store visits, traffic, fan demographic info, and much more.

Use tracking links for additional insight

Easily create tracking links to share online using Google’s URL builder. This tool enables you to see which social media platforms are catching your fans attention and leading them to your store. 

Connect Spring x Google Analytics

You don’t have to run Google ads to unlock this analytics tool. Once set up, it can take up to 24 hours for Google Analytics to begin collecting information.

Go here. Sign into your Google account if you already have one, or create one.

Click Access Google Analytics, then click Sign up. Fill in your Account Name, Website Name, Website URL (your store or listing URL), and select an Industry Category and Reporting Time Zone.

Under Data Sharing Options, check the boxes next to the options that you want. Click Get Tracking ID. The tracking ID is a string like UA-000000-2. Find more information on finding your ID.  

Add the tracking ID to your Spring Account. Go to your dashboard, find Tracking Pixels in Tools and Services, and paste your ID into the Google section under Default Google Analytics tracking snippet. 

For more support on using the Google Analytics tool to gain further insight, take a look here.