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Creator Resources Dashboard Tools Platform Integrations Tools Uncategorized

Boosted Network FAQs

Get your products in front of more fans with the Boosted Network. If you’ve opted in, we may feature your products in merch ads across Facebook, Instagram, and Google. 

What is the Boosted Network?

Over the years, the Boosted Network has evolved as we strive to become the no.1 destination for creator commerce. Recently, we’ve scaled back on featuring listings on marketplaces (such as Amazon, Wish and eBay) and focused on promoting listings through SEM and retargeting ads on Google, Facebook and Instagram. 

How can I add my products to the Boosted Network?

You can opt-in to feature your listings via your dashboard settings. The selection of Boosted Network content is based on an algorithm. In order to ensure your products are eligible, you should:

  1. Verify your payout settings 
  2. Get your first few sales.

Products with at least one sale are automatically prioritized for the Boosted Network.

How much profit can I make per sale?

It depends on the product. Please refer to the table below to see how much profit each item generates when sold through the Boosted Network. 

Please note: products with profit margin lower than the payout profit amount listed below will not be boosted. For example, a mug with a profit of $1 would not be eligible to be sold on the Boosted Network.

Can I sell digital products on the Boosted Network?

Yes, but please note only digital products with a selling price of $45 or higher are eligible to be sold through the Boosted Network. The profit for digital products sold through the Boosted Network is $40.

Can I opt out?

Yes, you can opt-out within your dashboard settings.

How do I see profits generated through Boosted Network?

Any products sold through the Boosted Network will be labeled as such. You can also see your total Boosted Network sales within the “Source of Units” section of your account analytics or within an individual listing’s analytics. 

Do Boosted Network sales count towards my monthly pricing discount?

Yes they do count towards your monthly sales count. Just keep in mind products sold through the Boosted Network will not receive the pricing discount.

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Deactivating your Spring account

If you have read our Terms Of Service and do not wish to carry on using the Spring platform, you’ll need our help to deactivate your account. To close your account, please contact the Creator Experience Team by emailing creatorhelp@spri.ng.

Note: When your account is deactivated, all of your listings will no longer be active or accessible. You will also no longer be able to log in to your Spring account. If you decide to reactivate your account in the future, simply contact us again using the same form and we’ll re-open your Spring account. 

Please ensure you have completed the tasks below before deactivating your Spring account.

Collect your payouts

Request a payout for any profits outstanding in your Spring account. To do this, head to the Payout section of your Spring account and request a payout. Payout requests are processed within 1 to 10 working days. 

Cancel your subscriptions

If you have purchased subscriptions with Spring (for example, you’ve purchased a custom domain), head to the ‘My Purchases’ section of your Spring account, then to the subscriptions tab to cancel any active subscriptions.. 

Once this step is complete, go ahead and contact the Creator Experience Team above.

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SpringMark FAQs

What is SpringMark?

SpringMark is a monthly subscription service that helps identify potentially unauthorized use of your designs online using design detection technology. This service scans all the active listings in your store. Learn more here.

How do I get access to SpringMark? 

SpringMark is in beta stages—so we’ll be rolling out access to all creators in coming weeks. You can submit your interest here. 

How does SpringMark work? 

Once you’ve purchased a SpringMark subscription, you will receive SpringMark reports of potential infringements via email.

  • We’ll scan 34 popular marketplaces every 3 days. If potentially copied designs are detected, we’ll send real time email alerts notifying you. We’ll provide quick links so you’re able to take action.
  • If no design use is detected, your weekly report will confirm no content was identified within the 7 day period.

Does my subscription auto-renew?

Yes, your subscription will automatically renew each month using the default payment method provided. You can cancel SpringMark at any time within the Subscriptions section of the ‘My purchases’ tab of your Spring account.

How do I cancel my subscription? 

You can cancel SpringMark at any time within the Subscriptions section of the ‘My purchases’ tab of your Spring account.

Can I use account profits to pay for a SpringMark subscription?

No, we currently only accept credit / debit card payments on subscriptions.

What happens once I’m alerted about a potential copycat design online?

If your content is identified on a third-party marketplace in a SpringMark email report, first, review the copycat listing and verify the infringement. Now, use quick links provided in the email to file a report with the third-party marketplace or email the marketplace’s support contact to demand removal of the listing.

Is there a refund policy? 

We are not able to provide refunds on this service. Sorry for any inconvenience caused.

Where can I view all of my SpringMark reports?

All your weekly SpringMark reports and real-time alerts will be sent to you via email. We recommend adding springmark@spri.ng as a contact to make sure you receive them all and none get lost in junk or spam folders. Note: As we continue to improve the SpringMark service, we have plans to add your reports to your Spring dashboard.

What happens if I report the unauthorized design to the other platform and it doesn’t get taken down, or reappears? 

Spring recommends that you continue to contact the marketplace, and seek legal advice if the platform does not comply. 

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Using the Instagram shopping Integration

Spring’s Integration with Instagram Shopping brings creators the ability to enable fans to shop photos and videos easily within the Instagram app. Find out more about the features available and how to use them below. 

There are multiple ways to start selling your Spring products using the Instagram Integration. If you are using Spring already, you can link an existing catalog of your products. If you are not yet signed up with Spring, you can create designs and get started. 

Create your Instagram shop 

If you’ve got access to the Integration and have products already on your Spring store, follow the instructions below. 

  1. Tap “Add Shop” at the top of your Instagram profile, follow the prompt screen, then select “Get Started”
  2. You’ll then get a list of your existing catalogs. Choose Spring, then tap “Next”. 
  3. Log in with Spring and follow the next screen. Connect your Spring account with Instagram
  4. At the confirmation page, tap “Create Shop”, then “Add Products to Shop”
  5. Your Spring products will appear. Choose products you’d like featured, and then “Preview Your Shop”

Product detail pages 

Within the Instagram app, fans can see a preview of your products with all the relevant information—this includes pricing, descriptions and an image. You can adjust the information shown on your product detail page by visiting your Spring Dashboard, then going to the Listings section. Locate the product you wish to edit and then you can alter the design, price, or description. 

Tagging products in-feed

Product tags and product mentions allow you to highlight your designs from your catalog within your posts on your Instagram feed. Tapping on a tag takes fans straight to the product detail page for purchase. Follow the instructions below to tag a product in your feed: 

Product tag. When creating a post, tap “Tag Products” to open the tagging menu. Tap “Tag Products” again. With “Tag Products” highlighted, tap the photo (ideally where your product is featured). ensure your Spring product catalog is selected, and then pick the product(s) you’d like to tag.

Product mention. When creating the caption for your feed post, use the @ symbol to open the tagging menu. Navigate to “Products”. Choose your product from the list. The tagged product will appear highlighted in the caption. When you’re finished, tap “OK” and continue through to publishing the post. 

Tag products in Instagram Stories

Product Stickers and Swipe Ups allow you to highlight products from their catalog in Stories. Follow instructions below to add Stickers and Swipe up actions. 

Swipe Up. Open Instagram Stories. Tap the link icon at the top to open your Story Links Menu. Select “Product.” Select your Spring product catalog, then choose your product. Review the Swipe Up link before posting.

Product Sticker. Tap the sticker tray icon at the top of Instagram Stories. Tap product sticker, and then choose your product. You’re able to change the color and edit the product name of your sticker by tapping it. Tap, hold and pinch the sticker to change the size and drag to choose it’s desired location on your story.

Tag products within video content using Reels and IGTV

With product tags in Reels, you can feature specific items, demonstrate how a product is used, or flex your creativity to inspire people to engage with you. After you’ve recorded your Reel, tap on “Tag Products”. Then choose the products you featured in your content. Post to your feed and share an Instagram Story to promote your new Reel.

With Product Tags in IGTV, tell a story around your favorite products with a longer, more editorial format. Once you’ve uploaded your video to IGTV, tap “Tag Products”. Then, choose the products featured in your content, as well as similar products followers may be interested in. Post to your feed and share on Instagram Stories. 

Tag and pin products live

Using Instagram Live, you can add product tags as well as pinned product tags. This demonstrates your product in real-time. To tag a product in Live, you’ll need to set it up beforehand. First find the shopping bag icon on the left hand side of the screen. Tag individual products by tapping “Add” next to your chosen products. Tap “Live Button” to begin your Live video. 

You’re able to pin products during your Live. Pin one product at a time by tapping the shopping bag icon in the lower right of your screen. Confirm the product by tapping “Pin”. To unpin, tap the shopping bag and select “Unpin”. 

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Promote my design service

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Design on demand support

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New Creator Tool: Design on Demand (Beta)

You bring the genius idea, we’ll help bring it to life. 

Ideas. We all have them. But unfortunately, not all of us are professional digital designers. 

Well, that’s no longer an issue. We’re rolling out several tools to support creators, and the first one up is Design on Demand, offered in Beta. Meaning—if you have an awesome design idea but aren’t well versed in digital design tools (understandable), then just tell our team what you’re dreaming up and we’ll create it for you. And then it’s all yours. 

Here’s how it works, and how to get the most out of this new service. 

Coming up with your idea

You might have tons of design ideas already. But if not, here are a few pointers to get the wheels turning:

  1. The starting point. Whether you have a small following on TikTok, a handful of podcast listeners, or 1k subscribers on YouTube, your community is your biggest source of inspo. Say you have a show about your favorite sports team—why not create some products for other diehards?
  2. Moments with your community. Think of moments or phrases you’ve shared online that are memorable. Take for example stand up comedian Tahir Moore. He said a hilarious line off the cuff in one of his videos. He then turned that line into a design idea, applied it to a product, and it sold like crazy (full story linked here).

3. Calendar events. Pay attention to key holidays and relevant events happening throughout the year. For example, Pride-themed products do especially well in June, and so on.

After you purchase Design on Demand, you’ll get an email inviting you to submit your idea (aka your brief). The key here is being super clear and super specific. Beyond describing your idea, we also strongly suggest sending the following as well: 

  • Include inspiration behind your idea, as well as examples of other designs you admire (like links on the web or image files).
  • Give us context of your brand. It’ll help to include reference files like logos, brand guides, fonts, or any messaging or writing documents you’ve created.
  • Share links to your website and social media pages, and specify your type of content (influencer, food blogger, fitness enthusiast). 
  • Don’t be afraid to over communicate. Share as many files and notes as you’d like with our design team. 

Process and next steps  

After 1-3 days, you’ll receive the first draft of your design. You’ll get one design revision, so think carefully about your instructions. After that, you’re good to go—you’ll own the design and can apply it across our most popular products. 

Ready to go?

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Creator Resources Taxes Uncategorized

Filing Taxes (US)

Here are some answers to common questions concerning the Form 1099:

Who needs to file a Form 1099?

In the US, you are required by law to file a Form 1099 if you receive more than $600 in profits from Spring. Creators with multiple accounts will need to update their account information on all—as we will be merging their payout amount into one 1099 form. Only INDIVIDUALS will receive a Form 1099 from Spring. All other types (Corporations, partnerships, LLCs, and international entities etc.) are responsible for reporting taxes themselves by consulting a tax accountant. 

What information will be included in my form?

Your name, address, SSN and payout amount received during the year will be included on the form so it is important that this information is accurate and up to date.

Additional information and examples of Form 1099-MISC can be found here

When will I receive my Form 1099?

1099 Forms will be sent out by January 31st. They will be mailed to the address you’ve indicated in your Spring profile.

How is my Form 1099 payout amount calculated?

The amount is based on cash paid out during the year, not cash earned during the year. For example, if you end a listing in December 2019 but do not request the payout until January 2020, the amount earned for this listing will be excluded from your 2019 Form 1099.

For tax purposes, it is best to look at the total amount paid to you over the tax year. The best way to verify that information is to go to your Payout History page. On this page you can add up the payout request amounts which you have made in the the year.

Your Spring Dashboard reflects all payouts for all-time profit, including non-listing payouts that you may have received, such as affiliate fees, referral fees, competition winnings. We suggest cross checking with your Payout History page to cover all bases in the event of a glitch or bug that may cause calculations to differ.

You may not receive a Form 1099 if:

You did not receive payments of $600 or more within the calendar year.

You are a Corporation, LLC or international entity/seller.

Please contact us if:

1. You have received a Form 1099 mistakenly.

2. You think you should have received a Form 1099 from Spring but have not.

3. You feel the Form 1099 you received includes inaccurate information.

Charity Payouts:

You will see all payouts, even those that went directly to a charity, reported on your 1099. If you have questions about how to report your charitable donations on your taxes, please consult a tax professional.

If you still have questions regarding a 1099, please contact creatorhelp@spri.ng

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Donating profits to charity

Over the course of Spring history, creators have donated over $4,000,000 to fundraisers, relief efforts, charities, and movements worldwide. Our community possesses a unique talent in that they can turn good ideas into powerful personal brands—and many have chosen to give back to causes close to their hearts.

charity_contribute.png

Any listings that donate a portion of their profits will feature a verified contribution badge. This badge reassures fans their purchase will benefit the indicated charity. Conversion rates for verified listings are 45% higher than non-verified fundraising listings.

How to donate profits from sales

If you would like to add a charity donation to your listing, please contact creatorhelp@spri.ng with the following information once you’ve created the listing:

  • Listing URL
  • Name of the charitable organization
  • Official website of charitable organization
  • Percentage of profit to donate – you can donate anywhere from 10% to 100% of your profits to the charity of your choice

Please note, only verified and certified non-profit organizations are eligible to be the recipient of the “Verified Charity Contribution” badge. In the US, qualified 501c3 charity groups or non-profit organization can be considered for the badge.

Tip: When promoting your listing, be sure to let fans know that a portion of your profits will directly support the cause of your choice.

Things to note

  • Each listing’s estimated profits will reflect the amount you’ll take home, minus the amount that will be sent directly to charity.
  • You will have both the option to view listing-specific donation amounts, as well as an all-time donation amount. This number will also include any funds raised from verified donation listings you’ve run in the past!
  • The verified donation badge is available for US-based charities only. US-based charities will receive funds in the form of a check processed through bill.com.
  • Once your listing’s print cycle ends, you will be able to cash out your profit as usual. Your donation will be sent automatically to the charity you’ve chosen.

Tax implications

Please note that we simply facilitate the processing of the donated profits to the intended charitable organizations.  As such, Spring is required by the United States Internal Revenue Service to report donated profits on the creators’ annual Form 1099.

For more information about filing taxes in the US, please see “Filing Taxes (US)”.

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Connecting a domain

Currently to use Spring’s custom stores feature, you need to purchase a third-party domain which can then be pointed to your store. This means whenever someone enters your URL, i.e example.com, it loads up your custom store. Follow these steps to get started.

  1. Purchase a domain using a third-party domain registrar (Skip this step if you already have one)
  2. Receive to temporary site URL from account manager
  3. Add these DNS settings through your registrar
  4. Contact your Account manager to let them know this has been completed

Purchase a domain 

You can purchase a domain from any domain registrar which allows you to control your DNS settings. 

Here are some popular registrar’s

Temporary site URL

When your site is ready to go live your account manager will provide you a preview in the form of a temporary URL such as mycooldomain.netlify.com. If you have not received this yet you will have to wait before continuing the rest of the setup.

Add DNS settings

In order to point your custom domain to your branded store, you’ll need to edit your DNS settings in your domain registrar’s control panel to include a CNAME and A record that points to your store.

-Adding a domain

In this example, we’re connecting the domain 

www.mycooldomain.com to mycooldomain.netlify.com 

Record typeHost/NameValue
ALeave blank*104.198.14.52
CNAMEwwwmycooldomain.netlify.com

Note: Some providers require you to add @ as a value

Adding a subdomain

In this example we are connecting the subdomain shop.mycooldomain.com to mycooldomain.netlify.com provided by your account manager

Record typeHost/NameValue
CNAMEshopmycooldomain.netlify.com

DNS instructions for popular registrars

CNAME: 

A Record